Data Analyst - Operations Specialist II

Baltimore City • Baltimore, MD

1d • $65,393 - $104,724

About The Position

The Data Analyst is responsible for researching and collecting project-related data and developing an analytical approach to track project progress and outcome measures, all in collaboration with a diverse array of stakeholders. The Analyst will support efforts to improve the use of criminal justice, human services, and other administrative data by transforming data into routine reports, dashboards, and geospatial analytics that inform MONSE’s and partner agencies’ planning and operations. This role requires a unique combination of technical expertise and experience in government or public service. This role is critical to ensuring that those who live, work, and play in Baltimore have transparent access to data on MONSE’s strategic commitments. The position requires strong alignment with the City of Baltimore's and MONSE's mission, values, and strategic vision, as well as demonstrated success, sound judgment, and flexibility working in a complex, fast-paced environment. The successful candidate will deliver timely, accurate, and relevant data analysis for at least two of MONSE’s focus areas.

Requirements

• Bachelor’s degree in Public Policy, Social Sciences, Data Analytics, or a related field, and/or at least two years of relevant professional experience.
• Proficiency with geographic information system (GIS) software (e.g., ArcGIS, QGIS) for spatial analysis and mapping.
• Proficiency in designing and building reports and interactive dashboards using a data visualization tool, with a strong preference for Power BI.
• Demonstrated interest in or foundational experience with program evaluation, performance management, or applied social science research.
• Proven ability to manage data-related tasks with a high degree of accuracy and attention to detail.
• Strong communication and collaboration skills to effectively partner with internal and external audiences.
• Ability to work effectively with program staff to develop metrics and explain data concepts to non-technical audiences.
• A creative and flexible problem-solver with a focus on delivering clear, impactful, and results-oriented data products.

Nice To Haves

• Experience working with data from government or public sectors, particularly in areas related to criminal justice, public safety, and/or public health.

Responsibilities

• Reporting, Grant Compliance, and Dashboard Management
• Grant Reporting: Prepare and deliver accurate data for quarterly grant reports in partnership with program managers and agency leadership, ensuring compliance with federal, state, and local funding requirements.
• Ad-Hoc Requests: Respond to one-off and recurring data requests from internal leadership, city agencies, and the public, providing timely and accurate statistical summaries.
• Dashboard and Geospatial Design: Design, develop, and maintain a suite of regular dashboards and reports using tools like Power BI and geospatial representations with ArcGIS or similar software tailored for various audiences.
• Data Library: Create and maintain a data library of statistics and talking points to support the Chief of Staff and Communications Chief in executive messaging.
• Quality Assurance: Ensure all reporting products are accurate, user-friendly, and visually compelling, requiring an exceptional level of attention to detail and patience.
• Visualization: Translate complex programmatic activities and policy considerations into clear data visualizations, including maps and dashboards, that track progress and highlight key trends for senior leadership.
• Program Evaluation and Performance Monitoring Support the design and implementation of evaluation frameworks for MONSE initiatives.
• Partner with program staff to co-develop relevant and insightful performance indicators for effective program monitoring.
• Conduct baseline data analyses to establish benchmarks for measuring program effectiveness and impact over time.
• Advise on data collection strategies and best practices to ensure the quality and integrity of data used for evaluation.

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level