Data Analyst I

Iowa State University • Ames, IA

5d

About The Position

Iowa State Online, a unit with The Center for Excellence in Learning and Teaching (CELT), is accepting applicants for a Data Analyst I. Iowa State Online is a service unit to the entire institution for online program growth. This position will support the team’s data needs related to this work.

Requirements

• Bachelor’s degree

Nice To Haves

• Experience using student information systems, such as Workday Student, for reporting and data extraction
• Proven experience creating and validating complex queries or reports with appropriate tools (e.g., Workday Report Writer, Microsoft Access, Tableau, Power BI, Excel, or similar)
• Experience with maintaining data accuracy, documentation, and compliance in a higher education environment
• Familiarity with online programs in a higher education environment

Responsibilities

• Assist with establishing, maintaining and documenting systems and processes for data collection, validation, and analysis.
• Provide analytical support for strategic online programs, including programmatic information and enrollment metrics.
• Compile and analyze student support metrics (e.g., chatbot usage, website traffic, email communications, and phone inquiries) ensuring consistent use of conventions and definitions to inform data-driven decisions.
• Gather and analyze marketing effort metrics, including market research for supporting program growth and recruitment goals.
• Create data visualizations, including graphs, tables, dashboards, and other presentation visuals, using Iowa State templates and tools to support internal and stakeholder reporting.
• Assist in preparing recurring and ad-hoc reports related to ServiceNow requests and Knowledge Base Articles (KBAs), including reviewing tag identifiers, supporting updates to the Iowa State Online dashboard, and maintaining KBA-related reporting systems.
• Provide support for financial, admissions, student journey, and marketing reporting, ensuring accuracy, timeliness, and consistency across reports and dashboard for Iowa State Online.

Benefits

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level