Data Analyst, Customer Intelligence

Current•New York, NY

1d•$130,000 - $175,000•Onsite

About The Position

We are seeking a strong Data Analyst with preferably prior industry experience in FinTech and the B2C/DTC domain. You will play a crucial role in leveraging data to drive strategic decisions, optimize business performance, optimize our customer interactions, and ensure a frictionless user experience. You will leverage advanced analytics to identify trends, measure performance, and provide strategic insights that support data-driven decision-making across the organization.

Requirements

Bachelor's degree in a quantitative field such as Analytics, Statistics, Economics, Computer Science, or a related field.
Experience as a data analyst for 3+ years, ideally in B2C, financial services, or technology.
Strong proficiency in SQL and experience working with relational databases (e.g., Bigquery, Snowflake, Redshift, etc).
Proficient in utilizing data visualization tools like Tableau, Looker, or other similar platforms.
Excellent analytical and problem-solving skills with a strong attention to detail.
Ability to communicate complex data insights clearly and effectively to both technical and non-technical audiences.
Strong business acumen and the ability to translate business questions into data analysis plans.
Experience with A/B testing and experimental design.
Working experience with Python for data analysis.

Nice To Haves

Familiarity with the fintech industry and banking products is a plus.
Ability to thrive in a fast-paced, collaborative environment.
Exposure to dimensional modeling concepts to power meaningful analytics.
Experience building data pipelines in dbt.
Familiarity with machine learning techniques and predictive analytics is a plus.
Experience modeling data using dbt.

Responsibilities

Analyze large datasets to identify trends, insights, and opportunities that drive business growth.
Develop and maintain dashboards and reports to track key performance indicators (KPIs) across various business functions.
Partner with cross-functional teams, including Product, Engineering, Marketing, and Customer Success, to implement data-driven solutions.
Identify new & iterative high-impact opportunities to further scale or improve unit economic efficiency
Provide actionable insights to leadership on business performance, customer behavior, and operational trends.
Ensure data integrity, accuracy, and governance across multiple data sources and platforms.

Benefits

Competitive salary
Meaningful equity in the form of stock options
401(k) plan
Discretionary performance bonus program
Biannual performance reviews
Medical, Dental and Vision premiums covered at 100% for you and your dependents
Flexible time off and paid holidays
Generous parental leave policy
Commuter benefits
Fitness benefits
Healthcare and Dependent care FSA benefit
Employee Assistance Programs focused on mental health
Healthcare advocacy program for all employees
Access to mental health apps
Team building activities
Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches