Data Analyst, Customer Analytics

Workhuman • Framingham, MA

18d • $80,000 - $105,000 • Hybrid

About The Position

The Opportunity: Join the Business Analytics team at Workhuman, where we sit at the core of the organization, driving strategy and decision-making through data. As a Data Analyst you will conduct analyses and build dashboards to create insights that direct our strategy to maximize customer performance. This is a high-visibility position with access to the Customer & Finance leadership teams with an opportunity to make a massive impact surfacing insights to uncover revenue generation and customer engagement opportunities. The ideal candidate is intellectually curious, data-driven, technical, and business oriented. They will dive deep into the weeds of our data infrastructure, build production-grade data models and self-serve dashboards, become an expert in our business, and conduct robust analyses to drive impactful actions. The Data Analyst will partner across the Customer, Finance, and Go-To-Market operations organizations, as well as internally with the Business Analytics team and our partner Data Platform technology team. This is a hybrid role which requires at least 3 days a week onsite in our (brand new!) Framingham, MA office Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role. What we can offer you: · Exposure to senior executives with an opportunity to directly influence enterprise-wide strategies and investments · The time and space to focus on insight generation and strategic recommendations, beyond standard dashboard & data model work · Full ownership over maintaining, expanding, and improving our end-to-end infrastructure of data models and dashboards · Access to cutting-edge tools and technologies, including cloud data warehouses and visualization platforms

Requirements

• Proficiency in querying, analyzing, and visualizing big datasets via a combination of writing SQL and building dashboards using data visualization tools
• Experience building production-grade data models. Experience with dbt is a plus
• Strong communication & project management skills and a highly collaborative approach to problem-solving
• Intellectual curiosity and strong business intuition
• Applicants must have valid permanent work authorization in the U.S. (e.g., U.S. citizen, permanent resident). We are unable to offer visa sponsorship for this role.

Nice To Haves

• Experience with dbt is a plus

Responsibilities

• Conducted analysis and framed up recommendations to stakeholders that were then actioned with measurable impact
• Delivered dashboards that promoted stakeholder alignment and transformed data into actionable insights
• Built data models that enhanced reporting accuracy and efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees