DART Police Telecommunicator

DART (Dallas Area Rapid Transit)

324d • $64,863 - $107,023

About The Position

The position involves performing telecommunication services for the department, including typing all information into the applicable system. The role requires receiving requests for police services from various sources, dispatching calls for service, and serving as a communications link between DART Police and local 911 operators. The telecommunicator will also process requests for assistance, maintain police logs and reports, and coordinate telecommunication activities with other DART operations. Additionally, the position includes monitoring radio transmissions and participating in emergency drills.

Requirements

• High school diploma or GED.
• Type 70 words per minute.
• Must pass a computerized test evaluating job-related skills necessary in a dispatching environment.
• Pass a physical examination that includes a drug screen.
• Telecommunication certification by the Texas Commission on Law Enforcement (TCLE).
• Texas Law Enforcement Telecommunications System (TLETS) terminal operator certification must be obtained within six months of employment.
• One year of certified police telecommunications experience.
• Interpersonal skills to effectively communicate with all levels, both inside and outside DART.
• Analytical skills to find solutions to problems of limited complexity.
• Ability to operate two-way radio including base station and console.
• Proficiency using a personal computer (PC) and software applications.
• Successful completion of selection process including criminal records check, psychological evaluation, and background investigation.

Responsibilities

• Receives requests for police services from DART bus dispatchers, rail controllers, bus and rail operators, or other sources.
• Dispatches calls for service according to priority using a two-way radio.
• Serves as communications link between DART Police and local 911 operators.
• Processes requests from field elements for assistance including calling for local police, ambulance, fire department, or other services.
• Records and maintains police logs, reports, statistics, activity, or other documents and files.
• Prepares a variety of reports for management review.
• Coordinates police telecommunication activities with other DART operations.
• Monitors radio transmissions, assignments, markouts, and activity.
• Receives requests for and provides information from the North Central Texas Crime Information Center (NCTCIC) and other crime information centers.
• Participates in emergency drills such as fires, evacuations, power failures, bomb threats, hazardous spills, hostage situations, etc.
• Performs other related duties as assigned.

What This Job Offers

• Education Level: High school or GED