Damage Recovery Agent

Europcar•Tulsa, OK

22h

About The Position

We are seeking an experienced Damage Recovery Agent to manage subrogation claims accurately and with a strong commitment to delivering exceptional customer service. In this role, you will oversee the entire claims process—from investigation to settlement—while collaborating with insurers, credit card companies, renters, and other key stakeholders to ensure timely resolutions. This role is crucial to optimizing collections and maintaining legal compliance. It also keeps management informed with regular updates on the status of claims. You will: Conduct investigations by contacting appropriate parties to assess incident timing, determine fault, and gather insurance information. Review and verify subrogation documentation for accuracy and completeness, then submit it to the liable parties for damages to company vehicles. Analyze rental agreements, repair estimates, police reports, and invoices to support claim negotiations and settlements. Ensure timely and accurate data input into the claims system for accounting and reporting purposes. Send subrogation-related documents using the most efficient and cost-effective methods. Track claims periodically to ensure timely resolution and follow-up. Utilize reporting tools to communicate outcomes and distribute claim status updates regularly. Ensure all communications comply with state and federal regulations and consumer protection laws. Resolve customer service, operations, accounting, and insurer conflicts, making decisions that align with the company’s best interests. Stay updated on industry best practices and incorporate them into claims procedures.

Requirements

Minimum of three years of collection experience
Previous experience with online systems and reporting tools is preferred
Knowledge of automobile accident rules of fault and insurance coverage
Knowledge of consumer protection and legal regulations regarding consumer collections
Excellent communication and organization skills, including good telephone etiquette
Ability to solve problems involving multiple stakeholders
Ability to communicate effectively with demanding customers or third parties
Intermediate or above skill level with MS Office Excel and Word programs

Nice To Haves

Previous experience with online systems and reporting tools is preferred

Responsibilities

Conduct investigations by contacting appropriate parties to assess incident timing, determine fault, and gather insurance information.
Review and verify subrogation documentation for accuracy and completeness, then submit it to the liable parties for damages to company vehicles.
Analyze rental agreements, repair estimates, police reports, and invoices to support claim negotiations and settlements.
Ensure timely and accurate data input into the claims system for accounting and reporting purposes.
Send subrogation-related documents using the most efficient and cost-effective methods.
Track claims periodically to ensure timely resolution and follow-up.
Utilize reporting tools to communicate outcomes and distribute claim status updates regularly.
Ensure all communications comply with state and federal regulations and consumer protection laws.
Resolve customer service, operations, accounting, and insurer conflicts, making decisions that align with the company’s best interests.
Stay updated on industry best practices and incorporate them into claims procedures.