Damage Prevention Coordinator

Uniti

2d•$35,069 - $43,347

About The Position

As part of the Uniti Locate Desk – Damage Prevention team, this role is responsible for screening and processing locate tickets from state One-Call centers. The position also helps protect company facilities by coordinating with internal teams, One-Call Center staff, and contract locators, while resolving customer issues related to dig tickets and facility damages.

Requirements

Proficient in Microsoft Office products
Ability to use electronic maps and to follow written directions to dig sites.
Prior experience in Call Center environment.
Map test will be given.

Responsibilities

Screen and process locate tickets received from state One-call centers by using third party software and electronic mapping.
Forward tickets requiring facility locates to contract locator companies or company employees, after tickets have been screened.
Work with company employees, One-Call Center employees and contract locators to ensure that facilities are protected from damage.
Work with Uniti Plant Damage Recovery group and collection agencies to recover the cost to repair damages.
Resolve customer complaints or problems with dig tickets or facility damage.
Update computer system with current information as soon as possible.
Create reports showing ticket volumes and damage tracking.
Perform other duties as assigned.