Damage Coordinator

Hub Group • Columbus, OH

1d

About The Position

Essential Job Functions
Serve as the primary point of contact for all freight damage, loss, and shortage claims from initial report to final resolution.
Initiate, track, and manage claims with carriers, working to ensure timely and favorable outcomes.
Gather and meticulously organize all necessary documentation, including bill of ladings, proof of delivery, photographs, inspection reports, and sales orders.
Communicate regularly and effectively with clients regarding claim status, requirements, and resolutions.
Collaborate with internal operations, warehousing, and transportation teams to investigate incidents, identify root causes, and implement preventive measures.
Process claim payments and credits accurately, ensuring proper accounting procedures are followed.
Maintain comprehensive and up-to-date claim records in the company's system.
Analyze claims data to identify trends and report findings to management for continuous improvement initiatives.
Duties, responsibilities and activities may be assigned or changed from time to time

Requirements

• High school diploma or GED required; Associate's or Bachelor's degree in Logistics preferred
• 1-3 years of experience in claims management, logistics, transportation, or a related administrative role, preferably within a 3PL environment
• Strong understanding of freight claims processes, regulations, and industry best practices
• Exceptional organizational skills and meticulous attention to detail
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with logistics software (TMS, WMS) is a plus
• Ability to work independently and as part of a team in a fast-paced environment
• Strong problem-solving abilities and a customer-focused approach

Nice To Haves

• Associate's or Bachelor's degree in Logistics preferred
• preferably within a 3PL environment
• experience with logistics software (TMS, WMS) is a plus

Responsibilities

• Serve as the primary point of contact for all freight damage, loss, and shortage claims from initial report to final resolution.
• Initiate, track, and manage claims with carriers, working to ensure timely and favorable outcomes.
• Gather and meticulously organize all necessary documentation, including bill of ladings, proof of delivery, photographs, inspection reports, and sales orders.
• Communicate regularly and effectively with clients regarding claim status, requirements, and resolutions.
• Collaborate with internal operations, warehousing, and transportation teams to investigate incidents, identify root causes, and implement preventive measures.
• Process claim payments and credits accurately, ensuring proper accounting procedures are followed.
• Maintain comprehensive and up-to-date claim records in the company's system.
• Analyze claims data to identify trends and report findings to management for continuous improvement initiatives.
• Duties, responsibilities and activities may be assigned or changed from time to time

Benefits

• Paid holidays
• Benefits such as Medical/Dental/Vision
• 401K plan with employer contributions
• Opportunity for advancement and career development
• Culture that embraces a work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED