Damage Control Manager - (Remote to CA, WA, NV, AZ, UT, FL)

Roadsurfer•Las Vegas, NV

1d•$62,000 - $75,000•Remote

About The Position

Become part of the #roadsurferfamily and work in a company culture where you are part of an open, fast-growing team with ambitious goals and positive team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are seeking a highly organized and proactive Damage Control Manager to join our team in North America. This position will oversee fleet damages to advise on maintenance and repair of company vehicles distributed among multiple stations and regions in North America. The ideal candidate will have a strong background in fleet damage management including experience in repair estimation and insurance claims, exceptional problem-solving skills, proficiency with database and estimation software, and the ability.

Requirements

You embrace our Core Values:
Free Hugs - We interact with everyone in a friendly, positive, and optimistic way.
All for One – One for All -We work together as a team, promoting an environment of respect, fairness, and helpfulness.
Brutal Hands On - You lead a hand to support the business needs and take action and resolve matters without making excuses.
Trustety - We build trust within our team by encouraging open and honest communication among all members.
Own Your Ship - We embrace responsibility and have a passion for finding solutions.
Strong analytical and problem-solving skills with attention to detail.
Ability to prioritize tasks and delegate when appropriate.
Adaptable interpersonal skills to collaborate dynamically with internal teams, customers, and various external partners.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite or related software.
Ability to use database/spreadsheet software such as Airtable and Excel.
Excellent written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
This position requires the ability to drive our company vehicles, due to insurance requirements, candidates must be at least 21 years of age.
Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.
Open availability to work weekends and holidays based on business needs.
High School Diploma & Bachelors Degree or higher required.
2+ Work Experience in Fleet, RV or Automotive repair.

Nice To Haves

Knowledge/certification in insurance processes and claims management preferred.
Knowledge/certifications in RV Repair, RV Body repair, and Automotive Repair; Certifications preferred.

Responsibilities

Oversee fleet repair & maintenance activity, vehicle availability, and costs within assigned stations/region of North America.
Evaluate fleet vehicle damage reports to estimate, catalog, assign, and oversee repair and maintenance.
Maintain accurate records of all damage incidents, repairs, and associated costs.
Analyze, identify, and develop solutions to issues affecting fleet health & availability.
Use damage estimation software to calculate internal repair costs and create billable invoices for customers.
Issue customer damage invoices and respond to customer complaints by learning and citing insurance policies, department guidelines, and Rental Terms & Conditions.
Handle all aspects of automotive insurance claims in cooperation with insurance agents, brokers, adjusters, appraisers, and repair workshops.
Review repair estimates, negotiate repair costs, and approve invoices from repair providers.
Conduct weekly online (and ad-hoc) meetings with roadsurfer station staff and technicians to advise and ensure repairs are proceeding on schedule and budget.
Provide Maintenance & Repair (M&R) specific training in coordination with Training and Learning.
Ensure personal and company compliance with damage record-keeping and cost-approval procedures.
Document and investigate damage incidents and discuss preventive measures with Maintenance & Repair Team.
Personally support repair teams in coordinating repairs or service work, where necessary.
Abide and enforce all applicable regulations and company policies.
Support the Regional Technician in administrative tasks and repair management as directed by M&R Leads.
Respond rapidly to internal tickets for Breakdown/Accident Assistance.
Coordinate vehicle recovery for abandoned vehicles after CST handoff.
Review and approve urgent repair estimates submitted by stations and customer service while maintaining strict records of approvals.