About The Position

The Boutique Director at Carolina Herrera is responsible for the overall management of the boutique, including staff, merchandise, and customer service. This role focuses on achieving sales objectives, maintaining high operational and merchandising standards, and developing a motivated team of associates. The position requires a strong emphasis on sales generation, customer service excellence, and effective operations management.

Requirements

  • A minimum of five years of experience in retail, preferably within the luxury market.
  • A minimum of three years of management/supervisory experience.
  • Excellent communication, organizational, and interpersonal skills.
  • Strong computer skills, including MS Office and inventory/database software.

Responsibilities

  • Achieve personal sales goals and set individual sales goals for sales associates.
  • Support the development of associates' sales techniques to maximize sales.
  • Analyze sales reports and data to develop business strategies.
  • Ensure sales associates provide the highest level of customer service and maintain client communication.
  • Assist sales associates with customer service issues and resolve complaints effectively.
  • Ensure facility maintenance, presentation, and organization.
  • Follow cash control procedures, including bank deposits and petty cash management.
  • Monitor inventory movement and maintain inventory accuracy.
  • Support loss prevention and risk management in all areas.
  • Implement and maintain merchandising directives and effective merchandising strategies.
  • Recruit, train, and develop staff, ensuring timely filling of positions.
  • Evaluate the performance of associates and provide feedback.

Benefits

  • Competitive compensation and benefits package.
  • Learning and development opportunities.
  • An entrepreneurial, creative, and welcoming work culture.

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Industry

Chemical Manufacturing

Education Level

No Education Listed

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