DaisyCare Technician

Daisy - South Florida•Pompano Beach, FL

14d•Onsite

About The Position

As a DaisyCare Technician, you will be the primary point of contact for clients, ensuring their smart space systems operate seamlessly. Your role encompasses performing maintenance, troubleshooting issues, providing consultancy, and coordinating with internal teams to deliver exceptional service.

Requirements

High school diploma or equivalent.
3–5 years of experience in AV/Networking/Technology Integration.
Control4 Certification (preferred).
Valid driver's license, clean driving record, and reliable transportation.
Ability to lift as much as 50 pounds and work in various physical positions.

Nice To Haves

Strong leadership, accountability, and interpersonal skills.
Client-centric and innovative mindset when approaching client interactions.
Commitment to continuous learning and adaptability to new technologies.
Effective proactive problem-solving abilities.

Responsibilities

Client Engagement: Establish and maintain strong relationships with clients, providing guidance on optimizing, repairing, and upgrading their technology systems.
Maintenance & Troubleshooting: Conduct assessments, testing, and maintenance of audio-visual, networking, control systems, and security gear.
Service Coordination: Identify, quote, and coordinate necessary repairs or upgrades, ensuring timely resolution of client issues.
Documentation: Accurately document all service activities, updates, and client interactions using CRM tools.
Collaboration: Work closely with internal and external teams, including sales, service departments, and trade partners, to ensure cohesive service delivery.
Administration: Maintain a book of clients, adding more when necessary, and meeting with leadership to discuss results, issues, and improvements.