DAIRY/DEPT LEADER

Kroger • Chesapeake, VA

108d

About The Position

The position focuses on creating an outstanding customer experience by implementing the Customer 1st strategy and encouraging associates to deliver excellent customer service. The role involves establishing and maintaining a safe and clean environment that encourages customer return visits. The individual will be responsible for achieving sales and profit goals for the department while monitoring and controlling quality assurance standards and expenses. The position requires directing and supervising all functions, duties, and activities within the department, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Must be 18 years or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Nice To Haves

• High school education or equivalent preferred.
• Management experience preferred.
• Dairy experience preferred.
• Retail experience preferred.
• Ability to speak a second language (verbal, reading, and/or writing).

Responsibilities

• Embrace the Customer 1st strategy to enhance customer experience.
• Encourage associates to deliver excellent customer service.
• Establish and maintain a safe and clean environment for customers.
• Achieve sales and profit goals for the department.
• Monitor and control quality assurance standards and expenses.
• Direct and supervise all functions and activities for the department.
• Communicate company values and information to associates.
• Establish performance goals and empower associates to meet them through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on job performance and participate in performance appraisals.
• Adhere to local, state, and federal laws and food safety regulations.
• Create a welcoming environment for customers and answer product inquiries.
• Offer product samples to customers and inform them of dairy specials.
• Develop and implement a department business plan to achieve results.
• Understand store layout and assist customers in locating products.
• Create and execute sales promotions in partnership with store management.
• Prepare and submit seasonal critiques for sales and merchandising.
• Implement the promotional plan for the department.
• Assist in preparing the store/department budget and profit/loss reviews.
• Schedule price changes and update shelf tags and promotional signs.
• Plan and organize the inventory process and maintain awareness of discrepancies.
• Train associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained.
• Reinforce safety programs and comply with safety procedures.
• Notify management of customer or employee accidents and safety risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED