Dairy Clerk

Hy-Vee, Inc.•Fort Dodge, IA

1d•Onsite

About The Position

The Dairy Clerk is responsible for rotating and replenishing merchandise, ensuring the highest quality standards are met within the dairy department. A key aspect of this role is maintaining a positive company image by providing courteous, friendly, and efficient customer service to both customers and team members. This includes greeting customers, learning their names, assisting them with product location, securing out-of-reach items, loading/unloading heavy items, and relaying customer suggestions. The clerk also handles telephone inquiries, unloads trucks, faces merchandise, builds and maintains end-cap displays, orders products, and ensures the cleanliness and organization of the department and storage areas. Adherence to company policies, hygiene guidelines, and scheduled shifts is mandatory.

Requirements

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Must be able to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Less than high school or equivalent experience.
Six months or less of similar or related experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call.
Rotates and replenishes merchandise and ensures highest quality standards are met.
Unloads trucks and places product in appropriate storage area.
Faces merchandise.
Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc.
Builds end caps display and fills through the week as necessary.
Orders product and supply that is requested by department manager.
Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Participates in the physical inventories (monthly and quarterly).
Checks invoices against delivered product when asked.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.