Daily Service Manager

Candeo•Johnston, IA

13h•Hybrid

About The Position

Candeo is a Not to Profit organization committed to enhancing the lives of individuals with diverse abilities. We provide comprehensive support services tailored to meet the unique needs of each person we serve, empowering them to lead fulfilling lives within their communities. At Candeo, we prioritize fostering a work culture that is safe, supportive, inclusive, flexible, and conducive to learning. Our mission is to uphold these principles every day. We're seeking a dedicated and experienced Service Manager who share our commitment to our mission, vision, and values to join our team. The Service Manager will play a crucial role in overseeing and coordinating the delivery of support services to our clients, ensuring the highest standards of care and support are maintained. Employment Status- Salaried Non-exempt Why Candeo: Employer with a clear vision and identity Honest and approachable leadership Culture of learning, kindness & collaboration Embrace diversity and inclusion Promotes open communication Encourages creativity and welcomes new ideas Passionate team What You’ll Do: The Services Manager is responsible for the provision and coordination of client services for clients under the supervision of the Administrator. Responsibilities will include overseeing the day-to-day operations, maintaining appropriate staffing, recruiting, training and disciplining staff, maintaining service plans and relations with the families of the clients. Functions independently within the constraints of organizational policy and procedure to assure that the clients receive the highest quality services possible from available resources. Direction and guidance are available from the Daily Services Administrator.

Requirements

Bachelor’s degree in one of the areas listed below; plus, two years of experience working with people with intellectual disabilities/brain injury and mental illness or a combination of education and experience- Human Services, Rehabilitation, Education, Business, Psychology, or a related field
Valid Iowa Driver’s License
Proof of 50/100/50K Automobile Insurance
High level of literacy in spoken and written English
Proficient in the Microsoft Office
Ability to travel in counties served by Candeo
Leadership Ability: Demonstrating strong leadership to guide and motivate the team effectively.
Effective Interpersonal Skills: Building positive relationships with clients, staff, and other stakeholders.
Conflict Resolution: Handling and resolving conflicts in a constructive manner.
Flexibility: Adapting to changing organizational needs and client requirements.
Professionalism: Maintaining a high standard of professional ethics and behavior in all interactions.
Organizational Skills: Managing multiple tasks efficiently and ensuring smooth day-to-day operations.
Cultural Awareness: Providing culturally appropriate support and respecting the unique characteristics of each client.

Responsibilities

Direct support
Oversee health, wellness, and safety
Client support plan development, monitoring, and assessment over time
Facilitating and encouraging community inclusion
Promoting professional relations and teamwork
Staff recruitment, selection, and hiring
Lead and train direct support staff
Service management and quality assurance
Advocacy and public relations
Cultural awareness and responsiveness
Supports Candeo’s Mission to inspire clients to achieve their personal goals by modeling the values of the organization
Performs other related duties as assigned by the Administrator