D365 Functional Lead

Goodwill Seattle-posted 3 months ago
$95,000 - $120,000/Yr
Full-time • Mid Level
Seattle, WA
1,001-5,000 employees
General Merchandise Retailers
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We are seeking a versatile Power Platform & D365 Functional Lead who combines low-code Power Platform development with functional expertise in Dynamics 365 Finance & Commerce to gather requirements, design solutions, and drive user adoption. As the primary IT liaison for Retail, Finance, and Business Operations, the D365 Functional Lead focuses on systems analysis, light configuration, workflow optimization, and day-to-day support for D365, Dayforce, POS, and other enterprise systems. The D365 Functional Lead will manage and optimize D365 applications, translate business needs into functional solutions, oversee implementations and releases, and lead troubleshooting, integrations, and continuous improvement efforts. Evergreen Goodwill's BI Analyst supports digital transformation by analyzing data, building dashboards and KPIs, and delivering actionable insights to improve operations across donation processing, retail, and workforce development.

  • Gather and translate requirements, partner with operations/finance/HR to design and optimize D365 F&O, Commerce, and POS modules.
  • Run UAT, prepare training materials, maintain user documentation, and keep strong user relationships to drive adoption.
  • Lead and support AP automation, WMS, and PowerApps initiatives.
  • Provide Day-to-Day support and triage for D365, Dayforce, POS and other applications.
  • Handle application configuration, User access, Platform administration, and Incident Tracking.
  • Provide hands-on support resolution with vendors, or internal teams.
  • Lead software application implementations, integrations, migrations, upgrades, and feature rollouts.
  • Develop effective project plans, track milestones, budgets and risks.
  • Coordinate application version releases and maintenance windows.
  • Design and Maintain Power BI, self-service dashboards and automated reports.
  • Perform data analysis and ETL oversight, monitor data quality.
  • Present insights to inform business decisions.
  • Define application roadmap and optimization opportunities.
  • Manage vendor relationships/contracts and performance.
  • Ensure compliance and security practices.
  • Produce leadership reporting and long-term documentation.
  • Bachelor's degree in Computer Science, Business Information Systems, or related field.
  • 5+ years as a BSA or D365 functional consultant.
  • Deep experience with D365 F&O, Commerce, and integrations (APIs, Power Platform).
  • Project management and process documentation skills.
  • Experience with Power BI, Power Apps, and data/reporting environments preferred.
  • Microsoft Dynamics 365 certification(s) strongly preferred.
  • Experience in non-profit, retail, or eCommerce environments a plus.
  • Ability to learn new technology and software as related to the job.
  • A health plan that includes medical, dental, vision and prescription coverage.
  • 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee).
  • Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
  • Flexible Spending Accounts (FSA) Plan.
  • Roth and 403(b) Retirement Savings Plan program.
  • Paid vacation, (9) holiday and sick time.
  • Limited paid time off for Jury Duty and Bereavement Leave.
  • Employee discounts.
  • Employee Assistance Program (EAP).
  • Career Advancement Opportunities.
  • Paid Job Training.
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