D365 CRM Functional Solution Architect Lead - Manager

PwC • Detroit, MI

107d • $100,000 - $232,000

About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Requirements

• Bachelor's Degree
• 8 years of experience
• Microsoft Dynamics 365 CRM or ERP certification
• Demonstrates extensive ability to collaborate with Microsoft Dynamics 365 CE (CRM) or F&O (ERP) Technical Architects, clients, engineering teams including developers, testers and PMO to deliver a quality product and implementation

Nice To Haves

• Certification(s) Preferred: ERP: D365 F&O Trade and Logistics and at least one other D365 F&O module (Microsoft LCS or Microsoft Sure Step Certification), CRM: D365 Sales, Marketing, Dynamics CRM (D365/2013/2011)
• Managing entire project lifecycle and resources
• Serving as global point of contact on application design
• Creating functional specs and design documents
• Estimating broad requirements and solution designs
• Participating in testing, quality management reviews
• Architecting solutions and working with technical team
• Utilizing Microsoft BI suite and SSRS reporting services

Responsibilities

• Collaborate with Technical Architects and clients for successful product implementations
• Lead teams in strategic planning and mentoring junior staff
• Oversee project lifecycles from inception to conclusion
• Provide support after project go-live to achieve client satisfaction
• Embrace technology and innovation to advance project delivery
• Architect solutions that align with client needs and expectations
• Manage client accounts to achieve quality outcomes
• Encourage a culture of continuous improvement and innovation

Benefits

• Medical
• Dental
• Vision
• 401k
• Holiday pay
• Vacation
• Annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees