Cycling Specialist - Rock n Road - Laguna Niguel, CA

Specialized Bicycle Components•Laguna Niguel, CA

1d•Onsite

About The Position

Innovation has guided Specialized since 1974, aiming to push human-powered machines into the future. The company is a team of barrier-breakers, disrupters, and problem solvers, committed to building a diverse and inclusive workforce. In Company Owned Retail, they strive to be a transformative, inclusive, authentic, rider-focused, and collaborative team, providing quality products and world-class rider care. The Cycling Specialist is a critical team member who balances a passion for people and excellence in retail. This role is the front line and point person for the store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace. The specialist identifies and locates goods, services, and experiences to provide quick and frictionless solutions, ensuring riders keep riding longer and better. They deliver locally authentic interactions that express inclusive, transformative, and ride-focused experiences, aiming for exceptional rider service, enhanced rider satisfaction, and meeting sales and profitability goals.

Requirements

Passion for cycling and the Specialized brand
Excellent communication with the ability to effectively interact with riders and team members
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 50 lbs. or more and use proper lifting skills

Nice To Haves

Bike shop experience
A current or former retail employee with 1+ years of experience

Responsibilities

Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
Use company literature/resources and available training to stay current on product features
Regular, dependable attendance and punctuality