Cycling Specialist - Bike Therapy - Morgan Hill, CA

Specialized•Morgan Hill, CA

1d•$17 - $18•Onsite

About The Position

Cycling Specialist - Bike Therapy - Morgan Hill, CA ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized. JOB SUMMARY A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. A Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Cycling Specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals. HOW YOU’LL MAKE A DIFFERENCE Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty Use company literature/resources and available training to stay current on product features Regular, dependable attendance and punctuality

Requirements

Passion for cycling and the Specialized brand
Bike shop experience preferred
A current or former retail employee with 1+ years of experience preferred
Excellent communication with the ability to effectively interact with riders and team members
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 50 lbs. or more and use proper lifting skills

Nice To Haves

Bike shop experience preferred
A current or former retail employee with 1+ years of experience preferred

Responsibilities

Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
Use company literature/resources and available training to stay current on product features
Regular, dependable attendance and punctuality