Cycling Guide

Blackberry Farm•Aurora, IL

5d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Cycling Guide is responsible for enhancing Blackberry’s cycling program through guest interaction and by providing 5-star service to all guests during guided experiences including mountain bike, road, and leisure rides. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned: Cycling guide trips • Guide guests on a 5-star cycling experience • Assist and instruct guests with choosing routes, navigating unfamiliar routes, equipment selection and fit, the basic technique for novices, and safely completing a tailored ride based on the guest's expectations. • Maintain general bike maintenance and provide basic roadside mechanical assistance on an as-needed basis Guest Relations • Assist guests with cycling knowledge • Answer general questions regarding the sport • Provide guests with information regarding cycling supplies and gear sold in the Gift Shop Must comply with all company policies and procedures. Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members and managers and interact with our guests. Must have the flexibility to work weekends. EDUCATION and EXPERIENCE • 3-5 years experience and knowledge in cycling • Experience with guiding cycling trips preferred • Must have a valid driver's license • High school diploma or Equivalent LANGUAGE SKILLS • Must have excellent communication skills • Must be able to communicate with guests, team members, and managers effectively MATHEMATICAL SKILLS • Basic knowledge and understanding of math REASONING ABILITY • Must be able to resolve any issues regarding guests concerning cycling • Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals • Must be able to assess current conditions to provide a safe and quality experience PHYSICAL DEMANDS • Must be able to consistently ride 20 to 30 miles at a time on the road and/or be able to ride intermediate (blue) single-track trails up to 10 to 15 miles • Must be able to lift up to 50 lbs. • Must be able to be on feet most or all of the shift • Must be able to operate a company vehicle or golf cart safely WORK ENVIRONMENT • Must be able to work outside in all weather conditions Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career. Some of our benefits include travel perks and property benefits, tuition reimbursement, paid time off with additional paid holidays, health insurance and flexible spending accounts, 401k match with profit share and training and education. Blackberry is an Equal Opportunity Employer.

Requirements

3-5 years experience and knowledge in cycling
Must have a valid driver's license
High school diploma or Equivalent
Must have excellent communication skills
Must be able to communicate with guests, team members, and managers effectively
Basic knowledge and understanding of math
Must be able to resolve any issues regarding guests concerning cycling
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
Must be able to assess current conditions to provide a safe and quality experience
Must be able to consistently ride 20 to 30 miles at a time on the road and/or be able to ride intermediate (blue) single-track trails up to 10 to 15 miles
Must be able to lift up to 50 lbs.
Must be able to be on feet most or all of the shift
Must be able to operate a company vehicle or golf cart safely
Must be able to work outside in all weather conditions

Nice To Haves

Experience with guiding cycling trips preferred

Responsibilities

Guide guests on a 5-star cycling experience
Assist and instruct guests with choosing routes, navigating unfamiliar routes, equipment selection and fit, the basic technique for novices, and safely completing a tailored ride based on the guest's expectations.
Maintain general bike maintenance and provide basic roadside mechanical assistance on an as-needed basis
Assist guests with cycling knowledge
Answer general questions regarding the sport
Provide guests with information regarding cycling supplies and gear sold in the Gift Shop
Comply with all company policies and procedures.
Work well with other Team Members and managers and interact with our guests.