The Cybersecurity & IT Analyst plays a key role in safeguarding Kipsu's digital infrastructure and supporting secure, efficient technology operations. This position is responsible for monitoring and responding to security threats, managing identity and access controls, maintaining compliance with industry standards, and implementing best practices for data protection across cloud and on-premise environments. In addition, the analyst provides day-to-day IT support, manages endpoint devices, and ensures the reliability of core systems and networks that enable Kipsu's frontline customer experience platform to operate seamlessly. The role combines proactive security oversight with hands-on technical support, helping to maintain a resilient and trusted technology ecosystem for employees and customers alike.