Cyber Security Engineer

Radiant Digital•Richmond, VA

About The Position

We are seeking an experienced Cybersecurity Engineer to support Security Products for Local Governments. The ideal candidate will possess in-depth knowledge of configuring and administering Security Tools and Products. Administer and Maintain EDR Tools Tune detection rules to reduce false positives and improve threat visibility for each covered locality. Ensure asset inventory is accurate and up to date for each covered locality. Regularly update the EDR platform and agents to the latest versions. Review and adjust security policies. Conduct health checks to ensure the EDR system is functioning properly. Investigate and remediate unexcepted agent behavior Ensure that Integrations are working as required and troubleshoot when issues are identified Administer and Maintain Vulnerability Management System Maintain and update the vulnerability management platform and agents Conduct health checks to ensure the VMS system is functioning properly. Tune scan policies to reduce false positives and improve accuracy for each covered locality Ensure asset inventory is accurate and up to date for each covered locality Configure and schedule scans for each covered locality. Investigate and remediate unexpected agent behavior Ensure that integrations are working as required and troubleshoot when issues are identified General Support Respond to and resolve customer inquiries and issues submitted through the ticketing system and SOC Maintain and update the Remote Monitoring and Management platform and agents Accurately document customer interactions, troubleshooting steps, and resolutions Escalate complex or unresolved issues as needed Monitor ticket queues to ensure service level agreements (SLAs) are met and follow up with customers as needed

Requirements

4 years of experience with Administer and Maintain EDR Tools
4 years of experience with Administer and Maintain Vulnerability Management System
4 years of experience with Experience in information security, with a focus on security technologies.
Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner.
Excellent organizational skills and attention to detail.
Relevant certifications preferred.

Nice To Haves

Security+
CrowdStrike Certified Falcon Administrator (CCFA)
Tenable Certified
Additional Cybersecurity Related Certifications

Responsibilities

Administer and Maintain EDR Tools
Tune detection rules to reduce false positives and improve threat visibility for each covered locality.
Ensure asset inventory is accurate and up to date for each covered locality.
Regularly update the EDR platform and agents to the latest versions.
Review and adjust security policies.
Conduct health checks to ensure the EDR system is functioning properly.
Investigate and remediate unexcepted agent behavior
Ensure that Integrations are working as required and troubleshoot when issues are identified
Administer and Maintain Vulnerability Management System
Maintain and update the vulnerability management platform and agents
Conduct health checks to ensure the VMS system is functioning properly.
Tune scan policies to reduce false positives and improve accuracy for each covered locality
Ensure asset inventory is accurate and up to date for each covered locality
Configure and schedule scans for each covered locality.
Investigate and remediate unexpected agent behavior
Ensure that integrations are working as required and troubleshoot when issues are identified
Respond to and resolve customer inquiries and issues submitted through the ticketing system and SOC
Maintain and update the Remote Monitoring and Management platform and agents
Accurately document customer interactions, troubleshooting steps, and resolutions
Escalate complex or unresolved issues as needed
Monitor ticket queues to ensure service level agreements (SLAs) are met and follow up with customers as needed