Cybersecurity Customer Engagement Professional

Universal Technical Resource Services, Inc. • Adelphi, MD

31d • Hybrid

About The Position

Universal Technical Resource Services, Inc. (UTRS) is currently seeking a Cybersecurity Customer Engagement Professional to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission within budget.
This position will support customer service relations for Cyber Security Service Provider (CSSP) operations for cyber defense operations and services within the Department of Defense Information Network (DODIN) environment. This position will be based in Adelphi, MD, with occasional remote work.

Requirements

• Bachelor’s required; with 4 years experience or 8 years of additional relevant experience lieu of degree
• Secret clearance required; DoD Top Secret/SCI security clearance preferred
• Strong multi-tasking skills and ability to prioritize various tasks and assignments in a dense environment to meet defined and/or undefined deliverables.
• Proficiency in delivering concise briefs and reports to large groups and senior leaders, with strong communication skills to effectively convey complex cybersecurity concepts.
• Possess expertise in cloud technology, with a strong understanding of cloud platforms, services, and best practices relevant to cybersecurity.
• Proficient in Microsoft Office suite, particularly Outlook, to efficiently manage and prioritize high volumes of email communication, ensuring timely responses and effective correspondence management.
• Familiarity with Army and DoD policies influencing the cybersecurity community, ensuring compliance and alignment with relevant regulations and directives.
• Utilize project management principles and methodologies (PMI) to effectively plan, execute, and complete tasks, ensuring efficient project delivery and stakeholder satisfaction
• Must be able to speak, read, and write fluent English
• Must be a US Citizen.

Nice To Haves

• Preferred experience in using Tableau, JIRA, Confluence, and Salesforce.

Responsibilities

• Serve as the primary point of contact and support for organizations navigating the onboarding process for cybersecurity services, ensuring clear communication and efficient implementation of services.
• Process technical documents delivered and collaborate closely with engineering and cybersecurity teams to develop technical solutions for subscribers, ensuring seamless integration and effective service delivery.
• Draft formal agreements and invoices for subscribers, ensuring accuracy, compliance, and clear communication of terms and financial obligations.
• Continuously evaluate subscriber artifacts, agreements, funding, and services throughout their tenure to ensure ongoing alignment and compliance with organizational standards and objectives.
• Assist in authoring and editing team documentation including Standard Operating Procedures (SOPs), Tools, Techniques, and Practices (TTPs), support guides, and templates.

Benefits

• Read about our benefits here: Our Benefits - UTRS | Thinking Forward
• UTRS is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UTRS is a drug-free workplace with pre-employment drug testing and background verifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees