Cybersecurity and Managed Services Consultant

Rockwell Automation • Chicago, IL

2d • Hybrid

About The Position

The Customer Success Cybersecurity and Managed Services Consultant supports the CSM community and our customers in specific areas of technical expertise. The Customer Success Consultant acts as the offering expert for the CS community, ensuring customers are following the appropriate technical steps to drive successful adoption and expansion of Rockwell Automation Cybersecurity & Network solutions and services, growing overall Annual Recurring Revenue. The CS Consultant works with Rockwell Automation and Partner business units to drive continuous improvement and customer journeys for our offerings. They have a deep understanding of the product/service offering, delivery channels (RA and partners) and competitors. You will work in a hybrid environment from one of our Rockwell Automation office locations and report to the Software Customer Success Leader.

Requirements

• Bachelor's Degree
• Legal authorization to work in the US or Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• 30-40% travel to customers within assigned geography required.

Nice To Haves

• Bachelor's degree in engineering / technical related field
• Experience in cybersecurity applications with Risk assessments, iDMZ's, Continuous Threat Detection and End Point Protection
• Working knowledge of Threat Detection, Secure Remote Access, and anti-virus within an OT environment
• Hold relevant ICS Security Certifications or working towards, such as CISSP, NIST, and/or ISA-99
• Knowledge of SOAR, SIEM, SOC utilization and value
• Knowledge of Cisco networking, Converged Plantwide Ethernet model
• Strong solution and application expertise, and related demonstrated sales experience
• 5+ years of customer facing roles in technical sales or project delivery
• Working knowledge of TSIA LAER model
• Automation and Industrial Control Systems experience (PLC, PAC, DCS, HMI)
• #LI-AA1

Responsibilities

• Security – Cybersecurity and related best practices
• Knowledgeable in IACS security best practices
• Understanding of industry related standards
• Networks – Focus on Ethernet network design best practices, bridging IT/OT
• Knowledge of CPwE best practices
• Ability to speak with IT and OT
• Focus on expanding RA and Partner networking related services
• Take customer adoption data and turn into business value metrics
• Identify expansion potential for additional products and services that help customer achieve desired outcomes
• Actively seek out and participate in both formal and informal training opportunities to continuously develop technical skills
• Translate competitive solutions into a RA solution that meets or exceeds customer's expectations.
• Collaborate with peer roles in defining sales and delivery handoff motions
• Cooperate with Customer Success Managers and Account Managers in promoting RA and Partner cybersolutions to existing customers with presentations and/or demonstrations
• Shares industry knowledge of customers based on their key drivers at the appropriate role level with new and existing customers
• Keep sales and customer relationship management data up to date in local agreed upon tools such as Microsoft Dynamics CRM and Gainsight, optimizing by using these tools consistently

Benefits

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Employee Assistance Program (EAP) and company-sponsored access to Calm app
• Health management program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees