Cybersecurity Advisor II

Rapid7•Tampa, FL

About The Position

Rapid7 Cybersecurity Advisors partner with our customers above and beyond the tactical aspects of vulnerability management, application security, threat detection, and incident response. You will work with your customers to increase their resilience against threats through tailored mitigation recommendations, proactive threat awareness reporting, and regular touchpoints to discuss IT security initiatives and associated best practices. About the Team Rapid7’s Managed Services deliver world-class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7’s Cybersecurity Advisor team, you are on the front lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7 Cybersecurity Advisors are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy. About the Role As a Cybersecurity Advisor II, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape, partnered with the utilization of Rapid7 products, will be pivotal to the success of our customers and our ability to demonstrate the ROI of the Managed service. Our Cybersecurity Advisors are responsible for leveraging their technical knowledge to guide customers in the successful use of security product features and enhancements, and to positively impact the overall success and maturity of customers’ security programs.

Requirements

Associate’s Degree in Information Technology, or three or more years of related experience
3–4 years of experience in Information Security or related discipline
Industry-related certifications (e.g., A+, Network+, Sec+, Cloud+, CCSP)
Information Security consulting experience
Prior technology deployment and configuration experience
Experience with security frameworks and concepts
Prior experience in managed or enterprise information security services, vulnerability management, incident response, forensics, malware analysis, penetration testing, or network defense
Strong understanding of technical concepts and experience advising customers on how to best use and adopt the platform for faster ROI
Communication: Deliver clear written and verbal guidance that conveys objectives and rationale, building commitment with customers and internal stakeholders
Accountability: Hold yourself responsible for driving outcomes and meeting commitments across a portfolio of customer relationships
Decision-Making: Make efficient, well-reasoned decisions that resolve customer challenges and enable momentum
Cross-Functional Collaboration: Build internal partnerships across support, sales, and renewals to deliver sustainable improvements for customers
Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

Responsibilities

Provide technical recommendations to Rapid7 customers to improve their overall security posture based on industry trends and best practices
Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage
Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed
Review and generate high-quality, accurate, and contextual customer deliverables
Develop and maintain strong, long-lasting advisory relationships with key stakeholders, including technical teams, project managers, and C-level executives
Ensure customers are on track for renewal by partnering with sales and renewals teams throughout the renewal lifecycle.
Assist in Incident Response handling and customer communication
Conduct Executive Business Reviews (EBRs) with customer decision makers to drive strategy, review value outcomes, and strengthen partnerships
Drive customer retention by Identifying potential risks and challenges in customer relationships and work proactively to address them
Gather client input and requirements across the Managed Services client base to influence the Managed Services roadmap