CyberArk Support Specialist
About The Position
This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. We are seeking a CyberArk Credentials, Vault, Infrastructure, and Application Operations Specialist to join our security and operations team. In this role, you will be responsible for managing and maintaining our CyberArk Privileged Access Management (PAM) platform to ensure secure, compliant, and efficient credential management across infrastructure and enterprise applications. Candidate will partner with infrastructure, application, and security teams to safeguard privileged accounts, streamline operational processes, and support critical business functions. This position provides a unique opportunity to directly strengthen the organization's security posture while working in a collaborative, cross-functional environment.
Requirements
- 3+ years of experience in CyberArk Privileged Access Management (PAM) administration and operations
- Strong hands-on expertise with CyberArk components (Vault, CPM, PSM, PVWA)
- Experience managing credentials across Windows, Linux/Unix, databases, middleware, and APIs
- Familiarity with identity and access management (IAM) principles and privileged access best practices
- Strong troubleshooting, problem-solving, and analytical skills
- Excellent communication and collaboration skills with cross-functional teams
- Ability to describe highly technical information in an understandable level to any audience
Nice To Haves
- CyberArk certifications (Defender, Sentry, Guardian)
- Experience with CyberArk Secrets Manager
- Scripting knowledge (PowerShell, Python, Bash) for automation and onboarding
- Experience with cloud platforms (AWS, Azure, GCP) and PAM integrations
- Familiarity with Active Directory, LDAP, and authentication mechanisms
- Exposure to SIEM tools (Splunk, QRadar, etc.) for monitoring privileged activity
- ITIL Foundation certification or knowledge of ITSM best practices
Responsibilities
- Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
- Mentors other team members and provides technical leadership
- Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
- Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
- Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
- Provides release support when needed and manages engagement across audiences
- Provides full lifecycle management of the infrastructure and application environments
- Administer and support CyberArk Privileged Access Security Suite (Vault, CPM, PSM, PVWA)
- Monitor CyberArk platform health, availability, and performance, ensuring alignment with operational SLAs
- Troubleshoot and resolve credential vaulting, rotation, and integration issues
- Partner with infrastructure and application teams to enable secure access integrations
- Enforce compliance with internal security policies and external regulatory standards
- Provide Tier-2/3 support for CyberArk-related incidents and service requests
- Participate in audits, evidence gathering, and privileged access governance reporting
- Support change management, testing, and deployment of CyberArk updates and patches
- Create and maintain operational documentation, runbooks, and knowledge base articles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
