Cyber Security Professional

BT Group•Iuka, IL

162d•Hybrid

About The Position

Cybersecurity is crucial because it protects individuals and organizations from the risks and consequences of cyberattacks, which can range from financial loss and reputational damage to identity theft and even physical harm. It safeguards sensitive data, maintains privacy, ensures compliance with regulations, and enables businesses to maintain operations and build trust with customers This role is hybrid & follows 3 days in the office in either: Birmingham, London or ManchesterWhat you’ll be doing Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer. Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets. Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations. Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations. Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. To provide analytical and innovative input to projects/operational issues as well as support negotiations.

Requirements

Experience working in a support role dealing with technical server issues
Good Windows server build and support knowledge
Good Linux server build and support knowledge
Patching and vulnerability management experience
Understanding of proxies and networking
Understanding of Cyber Security prinicples
Happy to work occasionally Out of hours
Will need to provide callout cover 24x7x365
Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.
Experienced in own area – MANDATORY
Stakeholder Management - MANDATORY

Nice To Haves

Sound knowledge of Incident and change management processes and systems – PREFERRED

Responsibilities

Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
To provide analytical and innovative input to projects/operational issues as well as support negotiations.

Benefits

On target 10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
25 days annual leave (not including bank holidays), increasing with service
24/7 private virtual GP appointments for UK colleagues
2 weeks carer’s leave
World-class training and development opportunities
Option to join BT Shares Saving schemes.

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