Cyber Security Operations Centers Analyst- Tier 2
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About The Position
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Information Security group at athenahealth is looking for a security analyst to join our Cyber Security Operations Center (CSOC) team. This is a hands-on role that acts as the initial triage for any incoming security incident-related request or alerts via automated workflows. You must be someone who can debug complex problems and use methodical processes when troubleshooting a technical issue. You must be an excellent communicator who can work with stakeholders to understand employee questions and potential concerns. You must provide strong customer support and understand how and when to appropriately escalate potential issues, but also when to communicate statuses between shifts if issues are not resolved. You are a tenacious, but nimble learner, who demonstrates design and engineering excellence. Being able to communicate security issues to employees in a non-technical manner is critical to success. The CSOC team within the Information Security group at athenahealth is a three-tiered structure responsible for ensuring the company's products and infrastructure are as secure as possible. The team works cross-functionally across the business with stakeholders to provide support, guidance, and technical implementations where appropriate, to include triage, containment, and remediation when applicable.
