Cyber Security Analyst

TEKsystems•Springboro, OH

1d•$35 - $42•Hybrid

About The Position

A local MSP specializes in providing small businesses and government contractors with compliance and operational support to include HR, Payroll, Accounting, Contracting, and IT. Candidate will provide NISTCMMC compliance implementation, management, and tier 3 support for local and remote clients. Candidate will also provide implementation, management, and tier 3 support for local and remote commercial clients. Other responsibilities include ongoing management of cybersecurity systems, monitoring, and investigation support for potential cybersecurity incidents. Install, support, and maintain cloud based and on-premises networks and applications. Configure and deploy new infrastructure equipment including firewalls, local area networks, wireless networks, servers, and related office infrastructure as well as support and maintain corporate application systems for email and intranet. Ability to work both independently, and as part of a cross-functional team with a willingness to take on new projects and responsibilities while handling multiple tasks concurrently. Contributes to a positive team/work environment while continually seeking ways to enhance contributions to the team.

Requirements

Previous experience in local and remote helpdesk support
Knowledge of statistical tools and business reporting
Strong problem solving and critical thinking skills
Strong attention to detail
Ability to prioritize and multitask
Must be customer-service and results-oriented, an experienced problem solver who seeks assistance, when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously, and an experienced decision-maker
Able to work effectively on their own without direct supervision
Able to work as part of a distributed team spanning multiple time-zones and regions
3-5 years of experience with computer systems support, server installation and support, network administration, network installation, and configuration.
Experience with Firewall, VPN, and Layer 3 and 4 Switch configurations.
Thorough working knowledge of Microsoft Office, Windows 1011 Operating Systems, Windows Server Operating Systems, Azure EntraID, and Intune.
Experience with Active Directory and Windows Servers

Nice To Haves

Experience with Apple/Mac, SQL, and Microsoft Defender (ATP) is preferred
Experience installing software, patches, and updates on desktops, laptops, and servers
Experience troubleshooting complex network and systems infrastructure issues
Hands-on experience with deployment and/or support of client systems
Phone and people skills which promote end-user satisfaction
CompTIA Security + and Network + certification preferred
Knowledge of NISTCMMC Compliance process preferred

Responsibilities

Provide remote and in-person technical support, incident, and problem management to end-users on technology issues regarding computer operations and networks including software support and administration, installation, setups, error messages, system status, and downtime procedures, etc.
Provide technical context and leadership to the assigned project team.
Deploy, configure, and maintain cloud-hosted applications (Office365, Azure, AWS)
Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware.
Analyzes and tests new hardware/software configurations
Prepare technical documentation including standard procedures, reports, research and cost analysis
Provide technical support for on-prem and virtual cloud hardware
Assist with management of infrastructure support to include servers, networks, and hosted applications
Assist the Cybersecurity Manager with new client implementation projects throughout process till handed over completely to Support Team
Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
Update DNS, applications, websites, and content management systems
Update and maintain electronic records with accurate data.
On-call, and evening or weekend hours will be required as needed for support and maintenance issues.
Domestic travel could be required
Perform other duties and special projects as assigned