Cyber SDC- Purview and Defender for Office Operations Lead Eng - Senior - Consulting - Location Open

Ernst & Young LLP•Dallas, TX

58d•$77,500 - $140,900•Remote

About The Position

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. We are seeking a skilled and motivated Cybersecurity operations professional, with a specialized skillset in data protection and email security, to join our cybersecurity team. The ideal candidate will be responsible for the administration, management, troubleshooting, and continuous improvement of Microsoft Purview, Microsoft Defender for Office, and eShare platforms. This role requires a strong understanding of data protection, compliance, and email security best practices, along with the ability to work collaboratively with cross-functional teams to enhance our information protection posture. In this operations role, the individual will be responsible for troubleshooting real-time issues from client stakeholders and end users on a daily basis.

Requirements

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
Excellent problem-solving skills and attention to detail.
Strong communication and interpersonal skills.
Scripting experience, including PowerShell, Python, etc.
Automation experience, including Tines, PowerAutomate, etc.
Ticket and change management experience in ServiceNow.
Experience with leading an international team across multiple time zones.

Nice To Haves

Experience or knowledge in eShare technologies.
Experience with dashboarding and metrics, including through Excel, PowerBI, Splunk, etc.
Experience maintaining multiple security tenants, GCCH and Commercial versions.
Relevant certifications (e.g., Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).

Responsibilities

Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability of the platforms.
Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare.
Follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in ServiceNow.
Respond to user incident tickets where a security tool has hindered their ability to perform a task (e.g., send email, receive email, copy to USB). Ensure tickets are resolved per SLAs.
Troubleshoot and identify root cause of user's issue, implementing configuration change if required. Keep user informed through process with updates. Escalate to client stakeholders as required.
Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
Work closely with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows.
Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
Monitor and report on data classification usage and data loss prevention (DLP) policy hits.
Stay updated on the latest features, updates, and best practices related to Microsoft Purview, Defender for Office, and eShare.
Identify opportunities for process improvements and automation within the operations of Microsoft Purview, Defender for Office, and eShare.
Automate repetitive activities through scripting (PowerShell, Python) and automation (Tines, PowerAutomate, etc.)
Maintain accurate documentation and SOPs (Standard Operating Procedures) of current configurations, processes, and procedures related to Microsoft Purview, Defender for Office, and eShare operations.
Generate reports on workstream performance and metrics for management review.
Keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
Work alongside an international team across multiple time zones.
Identify asks from client stakeholders and assign to team members based on interest, skillset, and bandwidth. Track tasks to completion and provide updates to requesting stakeholders.
Provide team with technical support as an SMR on in-scope technologies.
Escalate issues and roadblocks to EY leadership as needed.