Cyber Remediation Lead Consultant – Endpoint & Mobile Security

NYC IT Inc • New York, NY

9d • Onsite

About The Position

This consultant, with direction from Mobile Technology management, will oversee a team of technicians who will:
1. Travel between 37 office locations, delivering on-site remediation and support.
2.Develop solutions and plans for updating IT devices as directed.
3.Address vulnerabilities and deficiencies affecting laptops, tablets and smartphones.
4. Support remediation of zero-day vulnerabilities as identified by Cyber Command and CISO.
5.Resolve network reconnection issues, ensuring devices that have fallen out of compliance can rejoin the network.
6.Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance.
7.Document and provide work activity reports as defined by IT Management.
8.Create technical documents as needed.
9.Provide guidance to supervised staff regarding escalated issues.
10.Develop schedules and staff assignment matrices for the team working in various boroughs.
11.Escalate issues to IT Management.
12.Ensure customer service standards are maintained when the team is interacting with staff.
13.Perform additional technical tasks assigned to augment ongoing cyber remediation efforts.

Requirements

• 1 to 2 years’ experience in IT Technical Support team leadership in an enterprise environment with a focus on cyber security.
• 2 to 4 years’ experience in supporting and maintaining a Microsoft Windows computing environment with hands on troubleshooting and maintaining systems.
• Experience supporting mobile devices running Android and Apple iOS operating systems.
• Bachelor’s degree in computer science, cybersecurity engineering, information systems or related discipline.
• Strong knowledge of IT supportive skills using ticketing systems and project management tools.
• Skilled at working independently, with direction from ACS IT management and prioritize multiple tasks for the team and adapt to needed changes.
• Understand and follow broad and complex instructions while maintaining confidentiality.
• Effectively communicate technical issues to team members and diverse audiences, both in writing and verbally.
• Comprehend technical language and to confer, analyze and write in an objective, lucid manner.
• Create workflows and technical documentation
• Remain calm under high pressure/difficult situations.

Nice To Haves

• Preferred certifications: Security+, Network+, A+ from CompTIA, cyber security certifications such as CISM, ITIL certifications.

Responsibilities

• Travel between 37 office locations, delivering on-site remediation and support.
• Develop solutions and plans for updating IT devices as directed.
• Address vulnerabilities and deficiencies affecting laptops, tablets and smartphones.
• Support remediation of zero-day vulnerabilities as identified by Cyber Command and CISO.
• Resolve network reconnection issues, ensuring devices that have fallen out of compliance can rejoin the network.
• Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance.
• Document and provide work activity reports as defined by IT Management.
• Create technical documents as needed.
• Provide guidance to supervised staff regarding escalated issues.
• Develop schedules and staff assignment matrices for the team working in various boroughs.
• Escalate issues to IT Management.
• Ensure customer service standards are maintained when the team is interacting with staff.
• Perform additional technical tasks assigned to augment ongoing cyber remediation efforts.

What This Job Offers

• Career Level: Mid Level