Cyber Operations Specialist

Leidos•San Antonio, TX

1d•Onsite

About The Position

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to mission success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is grounded in a commitment to doing the right thing for our customers, our people, and our communities. Our Mission, Vision, and Values guide the way we do business. Leidos is seeking an experienced Cyber Operations Specialist to support the U.S. Air Force Defensive Cyber Systems Program Management Office at Joint Base San Antonio. This position supports the sustainment and operational monitoring of next-generation cyber defense systems that enable downstream Air Force cyber operations. The Cyber Operations Specialist serves as a frontline operational support resource, responsible not only for managing incidents and service requests, but also for monitoring system alerts, health indicators, and performance messages to ensure mission systems remain functional and available. This role performs routine maintenance, supports configuration management activities, and identifies potential system degradation before it impacts downstream users. Working within an operational environment, the Cyber Operations Specialist independently assesses system conditions, manages case backlog, performs initial technical analysis, and coordinates escalation when required to maintain mission continuity. The position supports both internal teams and mission stakeholders, ensuring the cyber defense system remains reliable, compliant, and operationally ready. Candidates must be local to the San Antonio area and able to report on-site as required.

Requirements

Must be a U.S. Citizen
Minimum of 3 years of experience testing, implementing, deploying, maintaining, and administering enterprise infrastructure hardware and software in an operational environment such as a service desk, mission support center, NOC, SOC platform team, or systems operations organization
Experience monitoring system alerts, health dashboards, or operational status indicators in a production environment
Experience performing routine system maintenance, service validation, or operational checks to ensure system availability
Working knowledge of configuration management principles and experience implementing approved changes in accordance with change control processes
Experience troubleshooting enterprise systems, applications, or integrated platforms using structured diagnostic methodologies
Familiarity with enterprise service management platforms such as ServiceNow for incident tracking and documentation
Working knowledge of operating systems (Windows and/or Linux), endpoint management tools, and enterprise infrastructure concepts
Foundational understanding of networking principles and experience supporting environments leveraging Cisco or similar networking technologies
Experience supporting cloud-based platforms or hybrid enterprise environments (e.g., Microsoft Azure)
Demonstrated ability to assess operational impact, prioritize issues, and manage multiple concurrent tasks in a time-sensitive environment
Experience supporting DoD customers or operating within DoD IT environments, including familiarity with commonly used DoD IT concepts, processes, and operational expectations
CompTIA Security+ or Equivalent 8140 certification (or ability to obtain within a specified timeframe to meet DoD 8140/8570 requirements)
Current active Secret clearance with the ability to obtain a TS/SCI clearance.

Responsibilities

Monitor mission system alerts, health indicators, and operational status messages to ensure continuous availability and functionality of next-generation cyber defense systems
Identify, assess, and respond to system-level alerts or degradations, performing initial analysis and corrective actions within established procedures
Perform routine system maintenance activities, including service restarts, log review, patch coordination, and scheduled operational checks
Execute configuration management tasks in accordance with approved change control processes, ensuring system integrity and compliance
Serve as the initial operational support point for incidents and service requests affecting mission systems, providing timely triage and documentation
Manage cases within the enterprise service management platform (ServiceNow), ensuring accurate logging, impact assessment, and resolution tracking
Assess operational impact and prioritize incidents based on severity, urgency, and mission effect
Troubleshoot system functionality, access issues, and integration points to determine root cause or appropriate escalation path
Coordinate with engineering teams, system administrators, and mission stakeholders to resolve system outages, performance issues, or configuration discrepancies
Contribute to operational documentation, knowledge articles, and standard operating procedures to support consistent service delivery
Participate in training and readiness activities to maintain proficiency with evolving cyber mission systems and tools
Leverage approved automation and AI-enabled support tools to improve monitoring efficiency, response times, and service quality