Cyber Operations Analyst - Oahu

hawaiianel-posted 4 months ago
$71,100 - $88,800/Yr
Full-time • Entry Level
Honolulu, HI
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The Cyber Operations Analyst serves as a technical specialist responsible for monitoring, operating, and troubleshooting the network and security status of any component comprising Hawaiian Electric networks, systems, and software. This role is part of the Network Operations and Security Center (NOSC) team, providing 24x7 operations and security monitoring for Hawaiian Electric.

  • Perform pro-active monitoring of system and network element alarms and alerts to identify components causing degradation or failure.
  • Conduct security monitoring and management, fault isolation, and diagnostic functions, executing corrective actions in real-time.
  • Use network and system management platforms to remotely access and analyze systems, nodes, and devices to identify resolutions to correct anomalies.
  • Interface with functional users, NOSC support personnel, and management in both routine and reactive monitoring situations.
  • Execute reporting and data input associated with NOSC operations and ticket management.
  • Maintain inventory of installed hardware and software in conjunction with the Desktop Services Section and ensure adequate maintenance coverage.
  • Document data and telecommunication networks, network servers, software, and service configurations, updating configuration tables and drawings.
  • Maintain up-to-date knowledge of IT, security, telecommunications, products, trends, and directions.
  • Analyze network traffic data, throughput, reliability, and other characteristics related to efficient operation and support of networks and systems.
  • Participate in Company emergency response activities as assigned.
  • Knowledge of a wide range of communications concepts, principles, and practices, including IP routers, switches, firewalls, and LAN/WAN components.
  • Understanding of information technology principles normally acquired through college-level courses or equivalent experience.
  • Working knowledge of Linux, Windows, macOS, communications messaging ports and protocols, computer directory services, and system architecture protocols.
  • Knowledge of trouble ticketing systems and performance/trend analysis tools.
  • Familiarity with telecommunications areas such as cryptographic systems, computer security, and access control systems/procedures.
  • Knowledge of automation tools including Python scripting and API use.
  • 3 years of practical experience with IT systems and telecommunications hardware, including network installation, administration, and troubleshooting.
  • Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
  • Effective communication skills with peers, users, and management.
  • Strong analytical, organizational, and conceptual skills capable of handling multiple tasks simultaneously.
  • Strong interpersonal skills to influence and persuade various groups or individuals.
  • Aptitude for learning with the ability to identify problems and a desire to find solutions.
  • Competitive compensation package
  • Opportunities for challenge and advancement
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