Cyber Client Service Technician (C‑CST) – Team Lead

GE HEALTHCARE

1d • Hybrid

About The Position

The Cyber Client Service Technician (C‑CST) – Team Lead is a hands‑on technical leader responsible for overseeing cybersecurity services delivered on clinical medical devices. This role provides day‑to‑day leadership for a team of Cyber Client Service Technicians while serving as a senior, customer‑facing cybersecurity expert. The Team Lead partners closely with customer Clinical Engineering, IT, and Information Security teams to ensure device cybersecurity, regulatory compliance, and service excellence. This position combines people leadership, operational oversight, and advanced technical execution in a regulated healthcare environment.

Requirements

• Associate or bachelor’s degree with 2+ years experience OR equivalent military experience
• Cybersecurity or IT networking experience in healthcare or regulated environments.
• Valid driver’s license and ability to meet background requirements.
• Cyber Security Certificates CISSP

Nice To Haves

• Strong clinical expertise and knowledge across all GEHC systems and equipment.
• Background on NIST preferred.
• Experience troubleshooting and responding to customer concerns.
• Strong experience with clinical device security (patching, SW loads, vulnerabilities).
• Experience with supporting clinical device security programs.
• Strong working relationship with hospital IT and security professionals.
• Strong time management and organization skills and ability to juggle multiple responsibilities.
• Training and experience with imaging equipment.
• Operate with efficiency and sense of urgency.
• Willingness to learn and adapt to changing environments

Responsibilities

• Lead, coach, and support assigned Cyber Client Service Technicians.
• Plan, assign, and balance workloads to meet contractual service levels and business objectives.
• Serve as first‑level escalation for technical, operational, and customer issues.
• Monitor productivity, case volumes, and workload distribution.
• Track, analyze, and report key performance indicators.
• Drive accountability, continuous improvement, and adherence to standard work.
• Support audits and corrective action plans.
• Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status, clinical device security and networking attributes – OS, MAC address, etc.).
• Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
• Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs).
• Keep up to date with competitor information, device security bulletins and market trends.
• Perform and oversee device‑level cybersecurity services including patching and remediation.
• Own MedTech cybersecurity issues end‑to‑end.
• Troubleshoot complex cybersecurity issues on clinical devices.
• Assess device cybersecurity risks and implement mitigations.
• Maintain accurate device security records.
• Act as GE HealthCare’s cybersecurity services representative.
• Partner with hospital IT and Information Security teams.
• Communicate risks, status, and resolution plans.
• Build trusted customer relationships.

Benefits

• competitive benefits package
• medical
• dental
• vision
• paid time off
• a 401(k) plan with employee and company contribution opportunities
• life, disability, and accident insurance
• tuition reimbursement
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees