Cyber Claims Specialist
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About The Position
We are actively looking for a Cyber Claims Specialist to join our Claim Center Property team. This role presents a unique opportunity to work on the cutting edge of the rapidly evolving field of cyber insurance. As a Cyber Claims Specialist, you will play a crucial role in handling complex cyber claims and investigations, utilizing your expertise in risk management and loss mitigation. Joining our team means becoming a valuable member of a dedicated group that is fully committed to protecting our customers from the constantly growing threat of cybercrime. In this position, you will analyze first reports and promptly contact insured/claimants to gather necessary information. You will effectively evaluate contract language and identify coverage issues, ensuring that claims are handled in accordance with company policies and regulatory requirements. Your responsibilities will include developing the file to provide accurate and timely investigation and loss analysis, maintaining an active file diary to move files toward resolution, and establishing accurate and timely reserves. You will also recognize and pursue recovery opportunities, adhere to all statutory and regulatory fair claims practices, and identify potential fraudulent claims. Managing the use, work product, and expenses of outside vendors will be part of your role, as well as evaluating claim facts and negotiating claim settlements. Building and maintaining strong business relationships with internal and external customers is essential, and you will serve as a technical resource to lesser experienced Adjusters on the team. Additionally, you will contribute to the development and delivery of the team's goals, objectives, and results, and support workload surges and/or Catastrophe Operations as needed, including working overtime during designated CATs.
