Cyber Claims Officer

Liberty Mutual Insurance•New York, NY

10d•Hybrid

About The Position

In today's rapidly evolving cyber landscape, our insureds face increasingly complex threats from ransomware and business email compromise to large‑scale data breaches. As a Cyber Claim Officer, you will manage high‑exposure, often time‑sensitive matters, working closely with breach coaches, forensic investigators, underwriters, actuaries and cybersecurity experts. You will play a critical role in helping organizations respond to emergent cyber incidents and privacy, media and technology errors & omissions litigation, ensuring a confident and coordinated response, and shaping best practices in our cyber claims strategy. This is a high‑impact opportunity for someone who thrives on novel issues, technical complexity, fast-moving incidents, and collaborative problem-solving.

Requirements

Bachelors' and/or advanced degree
10 + years claims experience, with at least 5 years within a technical specialty
Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
Functional knowledge of law and insurance regulations in various jurisdictions
Demonstrated superior verbal and written communications skills
Highest level of advanced analytical, decision making and negotiation skills

Responsibilities

Analyzes, investigates, and evaluates cyber, media and technology‑related losses to determine coverage, exposure, and appropriate claim disposition.
Utilizes CMS to document claims, track activity, and maintain accurate diary follow‑ups.
Establishes and monitors indemnity and expense reserves within assigned authority, ensuring accuracy and adequacy throughout the claim lifecycle.
Makes recommendations for reserves on claims outside of authority level.
Prepares clear and comprehensive reports for management, underwriting, and other stakeholders.
Identifies and communicates emerging cyber‑specific claim trends, threat vectors, and policy issues to management and underwriting.
Manages litigation involving cyber, media, privacy, and technology-related matters through strategic oversight of counsel.
Adheres to line‑of‑business litigation guidelines, including budgeting, bill review, and payment processing.
Proactively manages the full claim lifecycle from first notice through resolution, ensuring timely, strategic progression.
Actively participates in mediations, arbitrations, and settlement negotiations within assigned settlement authority.
Participates in internal and external claims audit processes.
Provides claims‑focused marketing support by meeting with brokers, risk managers, and reinsurers.
Maintains required adjuster licenses across jurisdictions.
Coordinates incident response activities with breach coaches, forensic firms, crisis-communications teams, and cybersecurity vendors during active cyber events.
Evaluates forensic findings (e.g., Digital Forensics and Incident Response (DFIR), Forensic Accounting) and integrates conclusions into coverage and liability decisions.
Advises insureds on recovery strategies, including business interruption documentation, data restoration processes, and post‑incident cyber-hygiene improvements.
Engages in thought leadership such as panel presentations, white papers, conference attendance, etc.