CX/UX Strategist

Raytheon Technologies • El Segundo, CA

383d

About The Position

The CX/UX Strategist at RTX Corporation is responsible for envisioning, researching, modeling, and developing the end user experience for digital products and services. This role emphasizes user-centered design and design thinking methodologies, overseeing user testing and interaction design principles to optimize service offerings. The strategist will collaborate with various teams to identify requirements, set design goals, and create engaging user experiences through innovative design practices.

Requirements

• Sound understanding of user experience practices, consumer behavior, and brands.
• Strong graphic design and typography skills.
• Experience planning and conducting design thinking workshops (in person and remote).
• Persona development and user journey mapping expertise.
• Familiarity with modern research and user acceptance testing techniques.
• Proficiency in wireframing and information architecture.
• Experience with at least one clickable prototype technology (e.g. Figma, XD, Invision, Sketch).
• Excellent written and verbal communication skills.

Nice To Haves

• Familiarity with service design and blueprints.
• Demonstrated passion for digital trends and innovation.
• Previous experience working with IT and/or infrastructure providers.
• Previous military experience or familiarity with classified work.

Responsibilities

• Envision, research, model, and develop end user experiences for digital products and services.
• Champion user-centered design and design thinking methodologies.
• Oversee user testing and application of interaction design principles.
• Assess and optimize performance of new and existing service offerings through user flows, persona development, and customer journey mapping.
• Create clickable prototypes and set strategy for usability testing and research practices.
• Lead design thinking workshops and manage outsourced design projects.
• Act as the organizational evangelist for customer/user experience.

Benefits

• Equal Opportunity/Affirmative Action Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree