CT) R0055920

Wolters Kluwer•Princeton, NJ

7d•Hybrid

About The Position

Wolters Kluwer Health is seeking a CX/UX Design Manager ( Nursing ) to lead design and experience strategy and execution across the Nursing portfolio , spanning education, practice, and professional development. This role sits in a complex, regulated, and high-impact domain and requires a leader who drives clarity, alignment, and data-driven decision making. This is a player-coach leadership role , not a visual design position only. You will set direction in ambiguous spaces, align cross-functional teams early in the product lifecycle, and ensure UX drives meaningful outcomes for nurses, students, educators, and institutions. You will also act as a change agent , helping partners evolve their understanding of UX from strategic product design to execution

Requirements

Experience leading UX in complex, ambiguous product environments
Strong facilitation skills with a track record of driving alignment and decisions
Ability to influence cross-functional partners without formal authority
History of impactful, user-centered product experiences
Strong product thinking and business awareness
Comfort operating as a player-coach

Nice To Haves

Experience in healthcare, education, or other regulated industries
Familiarity with accessibility and inclusive design practices
Experience contributing to AI-enabled or emerging technology experiences
Background in systems thinking or service design
Experience working with design systems and scalable UX patterns
Working knowledge of WCAG accessibility standards
Proficiency with Figma and current Figma best practices (auto-layout, local-components, selection, etc.)
Adobe Creative Suite familiarity a plus
Understanding of agile development and complex, cross-functional delivery
Foundational knowledge of HTML5 and CSS3 to support effective collaboration with Engineering
Experience or working knowledge in the AI space, including designing or partnering on AI‑enabled experiences and understanding implications for usability, trust, and workflow integration

Responsibilities

Own UX strategy for key Nursing initiatives across education and practice portfolios
Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously
Frame complex or competing inputs into clear problem statements and opportunity areas
Initiate and lead PreVis / visioning workshops to align teams on future-state experiences and priorities
Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined
Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through
Collaborate closely with UX Research to ensure that insights guide strategic decisions and direction, and that proposed solutions are thoroughly validated
Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences
Stay hands-on when needed , particularly during early discovery or high-ambiguity initiatives
Design across end-to-end journeys, workflows, and platforms
Embed accessibility (WCAG) into UX thinking and delivery from the start
Reinforce consistent UX patterns and experience quality across the Nursing and broader Health ecosystem
Help shape agentic and AI-enabled experiences that are usable, trustworthy, and grounded in real nursing workflows
Lead and develop UX designers, setting clear expectations and providing ongoing coaching
Evolve team structure and engagement models as the business scales
Manage day-to-day resourcing, including oversight of contractors and external partners
Demonstrate responsible stewardship of allocated resources and delivery commitments
Foster a collaborative, outcomes-oriented UX culture
Act as a change agent , increasing UX maturity across partners and teams
Influence without authority through credibility, clarity, and strong facilitation
Represent UX effectively in cross-functional and leadership forums
Communicate progress, risks, tradeoffs, and recommendations in executive-ready narratives