CX Senior Instructional Designer

Asana•Chicago, IL

10h•Hybrid

About The Position

Are you a seasoned Instructional Designer who thrives on building high-quality learning experiences end to end? Do you believe the best enablement drives real behavior change—not just knowledge transfer? Are you energized by owning execution, partnering closely with stakeholders, and delivering learning that directly impacts performance? If so, Asana is looking for a CX Senior Instructional Designer to join our Enablement team and support our global Post-Sales organization. Our Post-Sales teams sit within Customer Experience (CX) and include Customer Success, Customer Support, Professional Services, and Renewals. In this role, you will play a critical, hands-on part in enabling these teams to perform at their best by designing, building, launching, and continuously improving scalable learning solutions. This is a senior individual contributor role for someone who loves execution, takes ownership from intake through delivery, and measures success through impact. This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

5+ years of experience in instructional design, learning & development, or enablement roles
Strong experience designing and building learning content using modern authoring and editing tools (e.g., Articulate, video editing tools)
Experience working within learning, content, or enablement management systems
Excellent written, verbal, and presentation skills, with a sharp eye for clarity and quality
A proven ability to manage priorities, meet deadlines, and execute in a fast-paced, evolving environment
Experience using data and reporting (e.g., Salesforce or similar systems) to measure learning outcomes and impact
A high level of organization, attention to detail, and ownership over your work
Experience working in a SaaS environment

Nice To Haves

Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Experience supporting post-sales or customer-facing teams
Familiarity with customer experience, customer success, or support workflows
A strong point of view on engaging, modern learning design and content formats

Responsibilities

Partner closely with Enablement leaders and CX stakeholders to align on priority learning needs across teams and regions
Design and deliver scalable, high-impact learning experiences, including courses, certifications, onboarding content, and ongoing development programs
Translate complex product, process, and CX concepts into clear, engaging, and effective learning assets
Build and maintain content within authoring tools, learning platforms, and content management systems
Define success metrics and measure learning effectiveness, including knowledge acquisition, learner engagement, and behavior change
Use data and insights to continuously improve learning experiences and demonstrate business impact
Maintain a high-quality, well-organized learning catalog by inventorying, updating, and retiring content as needed
Manage and improve the CX knowledge base to ensure critical information is accurate, accessible, and sustainable for day-to-day operations
Create and scale frameworks, playbooks, and processes that support consistent onboarding and development across the CX organization