CX Sales Director - New Logo Sales

CSG

17h • Remote

About The Position

This role is for a CX Sales Director focused on new logo acquisition across key verticals such as healthcare, retail, and financial services. The director will drive direct sales motions, identify and engage executive stakeholders, and lead end-to-end sales cycles from outbound prospecting to deal closure. The position also involves accelerating growth through partner-led sales motions, including referrals and co-sell engagements. Key responsibilities include leading the entire CX sales process, from discovery and value conversations to presentations, proposals, and contract negotiations. The director will orchestrate cross-functional pursuit teams, coordinating internal subject matter experts, solution consultants, and partners to design winning CX solutions. A core aspect of the role is to champion CX transformation for customers by building senior-level relationships and helping define business challenges, determine value, and visualize improved customer experiences. CSG empowers companies to build unforgettable experiences and has been helping leading brands solve business challenges for over 40 years, fostering a culture of integrity, innovation, and impact.

Requirements

• 3+ years of successful technology sales experience selling in to one or more of CSG’s target verticals including Financial Services, Healthcare, Retail or Cable/Telecommunications
• 5+ years of quota-carrying field sales experience identifying, qualifying, and closing enterprise prospects, with a proven track record of achieving or exceeding sales quotas
• Demonstrated success driving the full sales cycle from prospecting through negotiation and close
• Ability to build credibility and trust with senior stakeholders across new logo prospects and partner-led opportunities
• Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations
• Ability to communicate clear value propositions through presentations, proposals, and business cases

Nice To Haves

• Experience selling or positioning enterprise CX platforms, including journey orchestration, digital experience, IVR and experience management solutions that connect data, insights, and engagement across the customer lifecycle
• Ability to translate customer data, signals, and behaviors into actionable CX strategies that improve engagement, reduce friction, and drive measurable business outcomes (e.g., retention, call reduction, digital adoption)

Responsibilities

• Drive new logo acquisition across key verticals
• Develop and execute territory and prospecting strategies to land new customers through a direct sales motion, with a primary focus on healthcare, retail, and financial services, while operating across all three verticals
• Identify, engage, and build relationships with executive stakeholders (CX, Digital, Operations) to position CSG’s AI-enabled CX solutions
• Lead end-to-end sales cycles—from outbound prospecting and discovery through solution shaping, business case development, and deal closure
• Accelerate growth through partner-led sales motions
• Drive new revenue through partner-sourced opportunities, including referrals and co-sell engagements with strategic partners
• Lead and close partner-referred and co-sell deals by aligning on sales strategy, roles, and customer engagement across internal and partner teams
• Lead the end-to-end CX sales process
• Lead discovery, run CX value conversations, and deliver compelling presentations and demos
• Develop, write, and deliver high-quality proposals and RFX responses that clearly articulate business outcomes and ROI
• Negotiate pricing, commercial terms, and contractual agreements through to signature
• Orchestrate a cross-functional pursuit team
• Lead and coordinate internal SMEs, solution consultants, and partners to design winning CX solutions
• Capture and share CX insights, competitive intelligence, and best practices with internal stakeholders
• Champion CX transformation for your customers
• Build senior-level relationships (Business, CX, Digital, IT, and Operations)
• Help customers define and deliver CX transformation by defining business challenges, determining value derived in solving the issue and then visualizing the improved customer experience

Benefits

• Unlimited Paid Vacation, plus 2 days of Volunteer Time Off per year and generous holiday time off
• The opportunity to sell impactful CX solutions with a global, trusted provider
• A collaborative culture where your ideas to grow our CX business are heard and acted on
• This role is eligible for a bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed