CX Product and Platform Specialist

Dandy

2d • Remote

About The Position

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is a fast-growing global dental technology company headquartered in the U.S., hiring Product and Platform Support Specialists to deliver best-in-class technical support to our dental offices and clinicians using Dandy’s dental scanning hardware and software. You will serve as a front-line product expert for client-facing hardware (specifically 3D intraoral scanning devices) and software, ensuring practices can seamlessly navigate digital dental workflows. You will manage live inquiries and troubleshoot technical issues, often providing critical assistance during urgent, patient-facing moments.
Looking to hire immediately for an upcoming training cohort start on 3/23 and requires travel to Provo, UT the week of 3/23-3/27

Requirements

• Experience: 1+ years of experience in a healthcare technical support, IT, or clinical tech environment.
• Communication: Strong written and verbal communication skills with the ability to guide users through step-by-step technical fixes.
• Technical Proficiency: Experience with Windows 10, Google Suite, and basic networking infrastructure.
• Industry Knowledge: Familiarity with healthcare or dental practice workflows is required.
• Mindset: A desire to work in high-velocity environments, a "roll up your sleeves" attitude, and the ability to remain calm under pressure.

Nice To Haves

• Specialized Dental Tech: Exposure to platforms such as 3Shape, CAD/CAM software, or specific intraoral scanners.
• Certifications: CompTIA A+ and/or Microsoft Technology certifications.
• Language: Fluency in a second language.

Responsibilities

• Live Clinical & Tech Support: Provide real-time support to dental practices via phone, chat, and email, coaching users on best practices for capturing images and using intraoral scanners.
• Technical Troubleshooting: Resolve hardware and software issues for Windows 10 PCs, peripherals, and device connectivity.
• Workflow Optimization: Review dental orders and assist with troubleshooting digital workflows to ensure doctors receive what they need on time.
• Cross-Functional Collaboration: Work with Account Managers, Lab Operations, and Product teams to identify operational bottlenecks and escalate complex cases.
• Documentation & Scaling: Maintain accurate documentation in support systems (e.g., Zendesk, Slack) and utilize SaaS tools to build scalable processes.
• Customer Excellence: Surprise and delight customers through superior issue resolution and relationship-building, prioritizing speed and accuracy when patient care is involved.

Benefits

• For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
• Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed