CX Partner Manager

Nextiva

80d • $165,000 - $320,000

About The Position

Nextiva is seeking a CX Partner Manager to strengthen and expand our partner ecosystem focused on Customer Experience (CX) and Contact Center (CCaaS) solutions. This role will be instrumental in evolving Nextiva’s go-to-market strategy as we expand up-market and empower partners to deliver unified customer experience management (UCXM) outcomes for mid-market and enterprise clients. This individual will be responsible for recruiting, developing, and managing relationships with high-performing channel partners who sell, market, and support Nextiva’s CX portfolio. The ideal candidate brings deep understanding of the CCaaS/CX landscape, experience driving complex channel sales motions, and the ability to align internal and external teams to accelerate growth.

Requirements

• 5+ years of experience in sales with a focus on CCaaS, CX, or Contact Center technologies.
• 3+ years of experience selling in the Mid-Market segment (500+ seat deals).
• Experience in channel sales, partner management or alliances preferred.
• Bachelor’s degree in a relevant discipline, preferred.
• Demonstrated ability to develop and execute partner business plans with measurable outcomes.
• Strong communication, presentation, and relationship-building skills at all organizational levels.
• Experience collaborating cross-functionally with Sales Engineering, Marketing, and Product teams.
• Comfortable in a fast-paced, evolving environment—flexible, proactive, and able to manage competing priorities.

Responsibilities

• Recruit, onboard, and enable new CX-focused partners aligned to Nextiva’s go-to-market strategy.
• Build strong, collaborative business plans with each partner outlining revenue targets, enablement milestones, and joint marketing efforts.
• Educate and position partners to successfully sell Nextiva’s CX and Contact Center offerings—focusing on value differentiation.
• Work closely with Sales, Solutions Consulting, Revenue Marketing, and Product teams to ensure partners have the training, resources, and support to drive qualified pipeline and closed revenue.
• Manage forecasting accuracy and maintain consistent reporting on partner performance, funnel health, and growth plans.
• Serve as the primary liaison between partner and internal stakeholders, ensuring timely communication, issue resolution, and a seamless partner experience.
• Gather partner and customer feedback to inform product, pricing, and program enhancements.
• Represent Nextiva’s CX portfolio at partner and industry events, webinars, and joint go-to-market initiatives.

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage.
• Life, disability, and supplemental indemnity plans.
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays.
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
• Employee Assistance Program and comprehensive wellness initiatives.
• Access to ongoing learning and development opportunities and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees