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The CX IT Support position is a critical role within the Public CX IT department, responsible for maintaining and managing IBM i Series Power 8, 9, and 10 servers. The role involves performing system upgrades, patches, and routine maintenance while monitoring server health, performance, and availability to ensure minimal downtime. Additionally, the position requires managing user profiles, access rights, and system configurations, as well as troubleshooting and resolving hardware and software issues promptly. In terms of network and security management, the role includes managing FortiGate firewalls and FortiSwitches to ensure network security and performance, implementing and enforcing network policies, and conducting regular security assessments and audits. The position also involves administering VMware environments, ensuring high availability and disaster recovery readiness, and designing robust backup strategies to comply with business continuity requirements. The CX IT Support will act as the primary point of contact for IT support issues across multiple locations, collaborating with internal teams and vendors to resolve issues and providing training and documentation to ensure end-user proficiency. Maintaining detailed documentation of system configurations, processes, and incident resolutions, as well as providing regular reports on system performance, security, and project statuses, are also key responsibilities.
