CX Forecasting Analyst

SharkNinja • Needham, MA

40d • Onsite

About The Position

The CX Forecasting Analyst is an AI-savvy problem solver ready to dive into the future of customer experience. This role is for doers - designing, training and implementing AI solutions that optimize forecasting and connect the dots for product launches. The CX Forecasting Analyst will be based in Needham, MA.

Requirements

• Education: Bachelor's degree in Data science, Computer Science, AI/ML, Engineering, or a related field.
• Technical Skills: Familiarity with Python, SQL, Power BI/Tableau, and AI tools such as ChatGPT, Azure OpenAI, or similar platforms.
• Mindset: Curiosity and a passion for exploring how emerging technologies can enhance human performance.
• Analytical Strength: Ability to interpret data and communicate insights clearly to non-technical audiences.
• Collaboration: Eagerness to learn from and support a dynamic, cross-functional team.
• Creativity & Drive: Proactive approach to solving challenges and suggesting innovative ways to delight customers.

Responsibilities

• Forecasting & Predictive Insights: Collaborate with analytics and operations teams to build and enhance demand forecasting models using AI and machine learning tools.
• Automation Initiatives: Assist in uncovering insights from data flows across CX systems (Axion Ray, Power BI, NPD Hypercare, Zoom, etc.).
• Performance Measurement: Develop dashboards and reports to measure the impact of AI solutions on KPIs such as Call Forecast, Abandon Rate, Speed to Answer, Contact Volume, Agent Compliance, etc.
• Cross-functional Collaboration: Work with Product, IT, and Data Science teams to align AI initiatives (Axion Ray) with broader SharkNinja strategies and customer experience goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Number of Employees: 1,001-5,000 employees