CX Forecasting Analyst

Shark Ninja Operating•Needham, MA

42d

About The Position

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world . The CX Forecasting Analyst is an AI-savvy problem solver ready to dive into the future of customer experience. This role is for doers - designing, training and implementing AI solutions that optimize forecasting and connect the dots for product launches. The CX Forecasting Analyst will be based in Needham, MA.

Requirements

Education: Bachelor's degree in Data science, Computer Science, AI/ML, Engineering, or a related field.
Technical Skills: Familiarity with Python, SQL, Power BI/Tableau, and AI tools such as ChatGPT, Azure OpenAI, or similar platforms.
Mindset: Curiosity and a passion for exploring how emerging technologies can enhance human performance.
Analytical Strength: Ability to interpret data and communicate insights clearly to non-technical audiences.
Collaboration: Eagerness to learn from and support a dynamic, cross-functional team.
Creativity & Drive: Proactive approach to solving challenges and suggesting innovative ways to delight customers.

Responsibilities

Forecasting & Predictive Insights: Collaborate with analytics and operations teams to build and enhance demand forecasting models using AI and machine learning tools.
Automation Initiatives: Assist in uncovering insights from data flows across CX systems (Axion Ray, Power BI, NPD Hypercare, Zoom, etc.).
Performance Measurement: Develop dashboards and reports to measure the impact of AI solutions on KPIs such as Call Forecast, Abandon Rate, Speed to Answer, Contact Volume, Agent Compliance, etc.
Cross-functional Collaboration: Work with Product, IT, and Data Science teams to align AI initiatives (Axion Ray) with broader SharkNinja strategies and customer experience goals.