CX Data & Insights Analyst

Walmart

127d • $62,790 - $116,610

About The Position

As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, and day-to-day implementation of the CX self-service insights program. You’ll design and maintain clear and accurate dashboards, define and measure KPIs with partner teams, and, in partnership with the CX Data team, introduce AI-assisted workflows that make it faster and easier to understand customer pain points. This is an insights role rooted in customer experience—not a data-science role. The ideal candidate will balance a technical skillset with the writing, design, and storytelling skills needed to help stakeholders quickly see what’s happening, why it matters, and what to do next.

Requirements

• 3-5 years relevant work experience.
• Bachelor's degree in related discipline and/or relevant work experience.
• Experience and/or demonstrated interest in the streaming/entertainment industry preferred.
• Analytically driven, with strong writing and communication skills.
• Strong understanding of current AI landscape, models, and AI use cases within the CX and insights space.
• Experience creating dashboards.
• Salesforce, Looker, and/or Tableau experience is a plus.
• Ability to work quickly without compromising the quality or fidelity of insights.
• Strong interpersonal skills and ability to prioritize requests effectively.

Responsibilities

• Own the CX self-service insights program end-to-end, including intake, prioritization, delivery, onboarding (office hours, etc), and success metrics.
• Implement AI-assisted workflows in partnership with the CX Data team and integrate WBD AI tools where useful.
• Take ownership of dashboards by building Salesforce Lightning dashboards end to end.
• Lead design and success tracking for insights-related Looker and Tableau dashboards.
• Partner with Dynamic Insights pillar to operationalize CX-driven partner KPIs by publishing clear definitions and setting up tracking.
• Create long term views for stakeholders and fully integrate into existing dashboards and processes as needed.
• Strive for more scalable and actionable insights through the use of technology.

Benefits

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays and sick time
• Vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees