As an Analyst on the CX Data & Insights team, you will lead the strategy, planning, and day-to-day implementation of the CX self-service insights program. You’ll design and maintain clear and accurate dashboards, define and measure KPIs with partner teams, and, in partnership with the CX Data team, introduce AI-assisted workflows that make it faster and easier to understand customer pain points. This is an insights role rooted in customer experience—not a data-science role. The ideal candidate will balance a technical skillset with the writing, design, and storytelling skills needed to help stakeholders quickly see what’s happening, why it matters, and what to do next.