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The Client Experience Coordinator plays a vital role within the Client Experience (CX) team at United Wholesale Mortgage (UWM), focusing on enhancing the overall client experience. This position is dedicated to making a positive impact on how clients interact with UWM, ensuring that their needs are met and their feedback is effectively managed. The Coordinator will assist in managing client feedback through various channels, including surveys and direct communication, ensuring that all concerns are addressed promptly and effectively. In this role, the Coordinator will research, process, track, and manage all types of client feedback and cases, sharing insights with leadership to inform future initiatives. The position requires coordination and management of CX-related projects, ensuring that timelines are adhered to and that all records of client interactions and feedback are maintained accurately. This information will be crucial for shaping future CX initiatives and improving the overall client experience. The Coordinator will also support and foster relationships between team members and clients, working proactively with the CX team to assist with problem-solving, feedback collection, and communication. This collaborative approach is essential for creating a seamless and positive experience for clients, aligning with UWM's commitment to exceptional service and continuous improvement.
