CX Consultant - REMOTE
About The Position
The Journey Consultant helps clients turn NICE Auto Insights data into actionable CX improvements. This role sits at the intersection of analytics, journey thinking, and CX strategy — working directly in NICE tools to interpret insights, id entify experience gaps, and guide clients toward clear next steps. This role frequently supports NICE demos and early-stage engagements, helping clients “start immediately” without committing to a large consulting program. Why We’re Different: Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter. We Are: Experts in customer experience delivering operational and technical transformation Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved Boardroom translators - connecting CX vision, technical platforms, and financial value Outcome-driven professionals who know 95% of spend is on human capital, not just tech Remote-first and cross-functional, with deep expertise across industries Our Clients Are: Enterprise organizations modernizing their customer engagement ecosystem CX, IT, Operations, and Finance leaders seeking true stakeholder alignment Teams navigating complex transformation programs with high visibility and high stakes Businesses who need business cases, vendor guidance, and enterprise-class execution Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth How We Solve: We lead clients through a continuous improvement cycle with three integrated service areas: Strategy: We help clients define where they’re going - and how to get there. Customer Experience Design Performance Optimization Transformation Capabilities Execution: We lead execution across people, platforms, and processes. Technical Platform & Capabilities Operational Management Data & Analytics Managed Solutions & Support: We stay engaged post-launch to ensure long-term success. Operational & Technical Oversight Outcome & Expense Management Artificial Intelligence & Data Segmentation
Requirements
- 2+ years experience in CX strategy, journey mapping, or contact center optimization
- Hands-on experience with CX analytics or interaction analytics tools
- Strong ability to translate data into business-relevant recommendations
- Comfortable presenting insights to business and operations leaders
- Experience working in or around contact center environments.
- Experience in managing the project to completion
Responsibilities
- Work directly in NICE Auto Insights and Interaction Analytics to analyze customer journeys and interaction data
- Translate insights into clear CX opportunities and journey mapped improvement recommendations
- Identify friction points, repeat contacts, and high-effort moments
- Partner with NICE sales teams during demos and early engagements
- Create artifacts (journey summaries, opportunity lists, prioritization views)
- Support transition from insight discovery into automation and IVA design efforts
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
