CX Business Intelligence Manager II

American Honda Finance Corporation • Torrance, CA

408d • $149,400 - $233,400 • Hybrid

About The Position

The CX Business Intelligence Manager II at American Honda Motor is responsible for leading the Business Intelligence team to design, develop, and deliver data and reporting solutions that empower business teams to make informed decisions. This role involves managing a scalable business intelligence function, collaborating with multi-functional teams, and providing insights to enhance digital products, ecommerce, and customer marketing strategies.

Requirements

• BA/BS degree in Computer Science or equivalent practical experience in business intelligence, data engineering, or analytics role
• 10+ years of industry experience in managing complex and unstructured data sets, developing analytic and reporting data warehouse, data marts, and data pipelines
• 8+ years of experience using SQL and/or Python to manipulate data and provide data analytics
• 8+ years of experience in managing analytics and reporting data tables that supports large or multiple business units
• 8+ years of experience developing dashboards and visualizations with PowerBI, Tableau, or other reporting applications
• 5+ years of experience as people manager
• Strong problem-solving skills using data to identify and solve problems
• Ability to define data infrastructure roadmap and manage multiple projects simultaneously
• Experience developing data integrations with different data sources and systems
• Strong knowledge of relational database concepts
• Expertise in data analytic methods and statistics
• Demonstrates clear communication and presentation skills (oral and written)
• Ability to work independently in a dynamic environment

Nice To Haves

• Experience with A/B testing methodologies
• Familiarity with customer experience metrics
• Knowledge of ecommerce analytics

Responsibilities

• Develop a scalable business intelligence function and infrastructure for multiple business units at American Honda Motors
• Manage and execute a technical roadmap that builds our analytics and reporting databases
• Partner with data engineering teams to create ETL requirements that transform and load data from internal or external sources
• Deploy and manage adaptation of new BI tools and services
• Provide guidance to business teams on data sources and dashboards
• Identify manual and inefficient recurring processes in data analytics and implement automated solutions
• Manage and prioritize analytic work queue including problem formulation, data gathering and requirements specification, processing, analysis, and presentations
• Work with business and analytic leaders to create key indicator dashboards that measure the performance of digital product, marketing, and customer experience
• Partner with product, marketing, and other business teams to define data reporting requirements and deliver capable BI resources and solutions
• Analyze and curate large data sets using data preparation applications and SQL
• Build and maintain reports, dashboards, and presentations that provide insights in an intuitive manner to support business decisions
• Provide analysis, insights, and recommendations to improve customer acquisition, engagement, and retention on Honda products and services
• Support A/B testing to identify opportunities in product user experience
• Manage and provide all ad-hoc analytics
• Recruit and manage a team of business intelligence analysts
• Drive decision making on resource allocation and talent development

Benefits

• Competitive Base Salary
• Regional Bonus (when applicable)
• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)
• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs
• Free Drinks Onsite

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree