CX Business Data Analyst II

Truist Bank • Charlotte, NC

8d • Onsite

About The Position

Join the CX/OPEX Operational Excellence team and lead enterprise‑level insights that shape how leaders know and understand their clients with the ultimate goal to improve the client experience. You’ll coach and elevate a high‑performing analytics team to turn complex data into executive-ready, actionable insights. You’ll build and scale dashboards and reporting that meet enterprise business needs—while leveraging automation to simplify workflows and accelerate impact. You’ll bring data to life through exceptional PowerPoint storytelling, translating trends, drivers, and opportunities into crisp narratives leaders can act on. Preferred: experience working with complaints data and the broader enterprise reporting ecosystem, including using complaints insights to surface issues and prioritize remediation. On-site/5 days a week - Charlotte, NC or Atlanta, GA

Requirements

• Bachelor's degree and 2-5 years of related experience or an equivalent combination of education and experience.
• In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.).
• Focus on process automation to improve efficiency
• Understands foundational concepts of other related professional disciplines.
• Experience managing small-mid size projects with some complexity.
• Knowledge of the industry's competitive landscape and the factors that differentiate Truist and its competitors in the market.
• Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders.
• Ability to provide direction and mentor less experienced teammates.

Nice To Haves

• Master's degree or MBA and 6 years of related experience.
• Previous experience in the banking industry.
• experience working with complaints data and the broader enterprise reporting ecosystem, including using complaints insights to surface issues and prioritize remediation.

Responsibilities

• Career-level professional job that applies in-depth knowledge within own professional discipline and a foundational understanding of concepts and principles of other related professional disciplines.
• Applies knowledge of best practices derived from experience and external networking to solve a range of complex technical and operational problems.
• Takes a new perspective on existing solutions to solve complex problems.
• Exercises judgment based on the analysis of multiple sources of information.
• Leads small projects with manageable risks and resource requirements; plays significant roles in larger, more complex initiatives.
• Impacts a range of client, operational, project or service activities within own team and other related teams.
• Explains and interprets complex, difficult, or sensitive information.
• Acts as a resource for teammates with less experience.
• Works independently and receives minimal guidance.
• May have people management responsibilities for a small team.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level