This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
The position involves managing the budget for the CX Division, supporting business plan development, and tracking financial performance. The role requires collaboration with various teams to enhance processes and ensure effective governance. Additionally, the candidate will facilitate agile workflows and continuous improvement initiatives while maintaining ongoing administrative tasks.
Responsibilities
- Maintain division budget, support business plan development, and track budget.
- Enhance PO process and utilize data for reconciliation.
- Analyze financial data for cost savings and efficiencies.
- Prepare budget reports, conduct gap analysis, and recommend countermeasures.
- Gather annual budget requests and prepare for leadership readout.
- Develop headcount tracking and collaborate with Finance for adjustments.
- Prepare documents and visualizations for budget performance.
- Support Initiative Teams and IT in tracking milestones and KPIs.
- Support governance processes (CX SteerCo, CX Council).
- Prepare for RDO Working Sessions and prioritize topics.
- Facilitate collaboration through CX and IT Summit processes.
- Facilitate sprint reviews, retrospectives, and other agile events.
- Prepare for monthly All Hands and Quarterly Town Hall meetings.
- Support PI Planning and CX Workshop logistics.
- Identify and support improvement opportunities.
- Provide support for Results Delivery efforts.
- Manage SharePoint access and administer tools (SharePoint, Teams, Mural).
- Support onboarding of new associates and contractors.
- Monitor CXD Inbox and ensure artifacts are current.
Requirements
- Education: BS/BA in Business, Finance, Accounting, Customer Experience, Marketing/Market Research, or equivalent experience.
- Experience: 3-5 years in budget planning; 3-5+ years in customer-centric roles, project support/delivery, or enterprise strategy development; auto experience and project management/agile experience is a plus.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
